Heather Iverson Email & Phone Number

Victoria, BC, CA

Victoria, British Columbia, Canada

- Built up a team of skilled, supportive ambassadors post-pandemic to ensure the success of daily operations and a high level of guest service.- Increased the team’s efficiency through training and the introduction of new tools resulting in increased workloads while maintaining a high standard of cleanliness.- Created an inventory & loss prevention system.

Vancouver And Victoria, BC

- Fielded client calls and emails as well as ensured their access to specialized corporate rates.- Created and managed multiple spreadsheets, ensuring they were always up to date with accurate tracking information. Prepared reports from hotel operating systems and Salesforce for Sales Managers.- Worked with Sales Managers to identify ways in which to.

Vancouver, BC

- Used in-depth knowledge and research to write several procedural documents covering a broad range of topics including policy, rate loading and management, charge plans, profiles, reporting and interfaces.- Presented several engaging power point versions of the written SOP’s to ensure standard operating procedures were consistent across all properties..

Vancouver, BC

- Managed the department for week-long and month-long periods during the absence of the department manager.- Organized and promoted team incentives to encourage guest loyalty, brand standards and increased hotel revenue.- Provided coaching and regular feedback to help manage conflict and improve employee engagement.- Created effective resolutions to guest.

Vancouver, BC, And Edmonton, AB

- Took on tasks above and beyond regular duties such as the creation of reservations, handling group bookings, and managing various reservations reports.- Worked at Head Office as a reservations agent to increase knowledge and skill in this area of expertise. One of a small group chosen to begin managing and responding to guest inquiries, concerns and.

Head Office

Daily duties: responding to and processing reservation inquiries by phone and fax, maintain accurate and organized files and records, safe handling of confidential administrative tasks, problem solving in response to guest complains and concerns, regular communication with my team, constant awareness of individual and group statistics, promoting packages.

Edmonton, AB

Daily duties: working efficiently within time constraints, ensuring customer satisfaction of all beverages, developing a strong relationship with regular customers, operating and balancing cash registers, delivering deposits, processing food and stock orders, operating the barista machine, multitasking, memorization and prioritizing.

Kelowna, BC And Edmonton, AB

• Designed kitchens based on client needs, wants, measurements and budget as well as coordinating and selling complete installation packages.- Worked alongside the project coordinator to ensure installers, clients, and.

Kelowna, BC

Daily duties: Processed food orders both in the restaurant, room service and the coffee bar, maintained stock, organized all room service items, ensuring accuracy and neatness of food presentation, operated and balanced cash registers, maintained product knowledge of food and beverage items, regular communication with co-workers and guests to provide the.

Kelowna, BC

Used significant product knowledge to assist customers find the best tool for the job, offered alternative suggestions for home improvements, maintained stock levels and did inventory, ensured merchandise was well organized and visible

Kelowna, BC

Daily Duties: Designed effective organization of merchandise with and without a plan-o-gram, temporary department supervisor for the boys department for two months, ensured stock was maintained on a daily basis, communicated with, and coordinated staff, ensuring department duties were completed, responsible for training all new staff on POS system.

Diploma, Interior Design

Activities and Societies: Space planning, Autocad, Sketchup, 3ds Max, Photoshop, Illustrator, Residential, Commercial, Office, Eco.

Certificate Of Performing Arts Enriched Program, Visual And Performing Arts

Activities and Societies: Acting, Dancing, Singing

High School Diploma