Heather Jacks Email & Phone Number

Duties included: leasing office space, being the backbone to the center's success, responsible for welcoming and setting up new clients as well as managing the day-to-day needs of existing clients, ensuring that the customer experience is top notch from the physical appearance of the center to the quality of service provided by team, manage billing and accounts receivable, provide center tours for prospects and serve as back-up sales associate to the General Manager, train and manage teammembers, manage all client concerns, ensuring the "wow-factor" of the center was achieved with an ultimate goal of achieving profitability, client retention, and stellar customer service.

Coordinator and Supervisor of Volunteers and Event PlanningDuties included: Representing organization to public through all mediaoutlets and non-profit functions and events; interviewing, recruiting,and training mentors, tutors, grounds maintenance, and all otherrecruits; Supervising all volunteer groups; maintaining work logs andschedules; purchasing needed materials paying expected bills; doingbulk mailings; coordinating fundraisers and supervising all relatedcommittees; establishing overnight stay and food arrangements for allcampus visits; giving weekly campus tours; grant writing; tracking allinbound donations; continually developing new ideas for community involvement through personal interaction; and upkeep of companywebsite.

Duties included: maintaining and presenting all company benefit presentations and paperwork; sexual harassment and office training using PowerPoint and verbal presentations; using graphicdesign skills to create company brochures; upkeep of all clientpayments and delinquent accounts through maintenance of billingspreadsheets; retrieving outside vendors as needed; planning of annualoffice Holiday Party and other holiday events; developing effectiveorganization techniques with office inventories; managing Middle TNSociety of Human Resource Management memberships and dues; assist incompany interviews and recruitments.

Duties included: Administering computer tests for specificcertifications; keeping and creating schedule of monthly testschedules; assisting sales team as needed in administrative duties;maintaining multi-line phone system and front desk.

Duties Included: Taking all inbound calls and creating medical andinsurance claims; calming irate customers and clients; serving asliaison between clients and claims adjusters; recognizing client needsand adapting to meet those needs through customer service; data entryas needed; creating and maintaining detailed claim reports; workingwith company team to flag insurance fraud.