Heather Jansen Email & Phone Number

United States

Rapid City, South Dakota

Partner with a team of individuals that help people find employment in the community.Help the community view the people we support as a valuable asset to their employment teams.

Rapid City, South Dakota

Manage a large queue of delinquent Bankrupt accounts to a favorable resolutionRefer and communicate loan status to Ditech attorney networkResolve delinquency with customers and customer's attorneysGather proper information for Loss Mitigation optionsPayment monitoring, identifying any inaccuracies to customer's payment history during bankruptcyMilestone follow upManaging constant Email flow updating loan statusHandle inbound calls from customers, determine customer's needs, problem solve and respond by answering questions and resolving issues. Professional customer service. Recognize proper chain title for any and all legal actionUtilizing time management skills to balance out duties

Rapid City, South Dakota Area

Promoted from Manager in Training to Manager due to moving the store from unsuccessful to successful numbersDetermine if the customer qualifies for a loanWrite loans and maintain proper filing proceduresCollect on loans in defaultSolicit new customersTrain new employees to follow all of the company's policiesFile proper legal paperwork on suitsMaintain excellent relations with other community businessProvide professional customer service to current customersRe-write outdated or illegible forms for companies daily useInterview potential prospects for employmentSuccessfully manage reports, money drawers, deposits and approvalsInstruct clients through problem-solving in order to keep them out of loan defaultEducate clients on the importance of taking care of their credit & avoiding further actionsConducting an internal self-audit of files to prepare of Home Office Audit and compliance

Lutheran Social Services -Stepping Stones

*Modeled and taught life skills*Problem solved client issues*Communicated effectively w/both staff and clients*Encouraged and motivated positive behavior changes*Utilized specialized computer program*Documented efficiently and thoroughly*Communicated professionally with the community*Successfully completed forms for special situations

Cornerstone Rescue Mission

*Critical thinking skills*Utilized time management skills*Worked well with team members*Put my organizational skills to work*Encouraged clients to focus on positive life changes & goals*Budgeted my time across several facets of the organization*Troubleshoot w/team members to improve client services

Cornerstone Rescue Mission-Wch

*Utilized my Tech savvy to develop important files to help us maintain excellent client/staff relations*Teach life skills, job skills, personal hygiene, and social skills*Achieve necessary intake screenings*Ensured the safety and peace of the home*Helped mentally challenged individuals learn independent living skills*Problem solved with clients that have varies challenges in methods of removing obstacles they face in order to reach independent living

Rapid City, South Dakota Area

*Communicated well with customers*Troubleshoot escalated client issues*Budget my time to meet goals*Exhibited Critical thinking skills*Helped train team members

Master Of Human Services Business, Social Work, 3.73

Bachelor Of Human Services, Minors In Sociology, Psychology And Business Administration

Certificate, Computerize Office Careers