Tara Marsh Email & Phone Number

Chapel Hill, Nc, Us

United States

Audit mortgage loan to ensure proper application of pre- and post-petition funds in accordance with bankruptcy rules and regulations as well as client policy and procedures.Complete pre- and post-petition ledgers and/or audits for possible litigation (motion for relief, notice of default, notice of termination, motion to deem current and motion for determination).Review docket for outstanding litigation and understand the effects on an audit or post-petition ledger.Timely and accurately file Proof of Claims with the Bankruptcy Courts.

Raleigh, North Carolina, United States

Provided coaching, development and leadership to a team of 7 bankruptcy specialists and 5 bankruptcy group leads in validating and testing of the Proof of Claim (POC) process to assess accuracy and compliance with the various bankruptcy laws, regulations and standards.Worked closely with management to identify process issues, gaps, develop/improve bankruptcy processes, and create and update policies and procedures.Creation and evaluation of risk controls for the POC process. Effectively presented to senior and executive level management on business performance and made recommendations on strategies to effectively change and assure risk adherence and process improvements.Established corrective action plans for findings from other compliance monitoring, testing, internal audits, and external examinations relating to legal/compliance. Conducted quality audits/reviews and performance evaluations.Successfully identified objections to POC trends and managed through providing monthly business insights.Worked closely with a variety of cross-functional teams including senior leadership, Escrow, Loss Mitigation, and Law Departments in order to streamline Remediations with minimal customer impact and maintain continued compliance concerning Bankruptcy regulations.Collaborated with Loss Mitigation department to create and implement a new process to prevent continued loss related to Trustee refunds due to Loan Modifications on loans with an active bankruptcy status.Successfully developed procedures and a new template for Amended Proof of Claims (APOC’s) due to Loan Modifications, which was utilized nationally by various attorney firms from July 2013 through November 2015. Utilized accounting practices to reconcile loan histories/accounts.Handled confidential and sensitive information which includes Personally Identifiable Information (PII) to access mortgagors loan histories and bankruptcy case information.

Raleigh, North Carolina, United States

Responded to taxpayers questions and determined tax liability under the tax laws per the State’s Revenue Code. Handled confidential and sensitive information, which includes Personally Identifiable Information (PII) (social security numbers) on a daily basis to access, assess and document taxpayers account information into ITAS and Unauthorized Substance (USUB) database. Answered telephone calls from taxpayers, attorneys, and trustees and referred callers to the appropriate departmental staff for assistance.Timely and accurately filed POC’s with the Bankruptcy Courts, distributed garnishment release letters, and identified delinquent tax periods and missing tax returns per the tax laws according to the State’s Revenue Code. Quickly and thoroughly processed bankruptcy notices received by the Bankruptcy Unit. Filed certificate of liens and submitted refunds while adhering to departmental rules and regulations as well as Federal bankruptcy requirements.Generated payment vouchers to track taxpayer payments, taxpayer correspondence, accounts resolution and funds distribution. Ensured the timely and accurate distribution of taxpayer notices and other correspondence.Computed and recorded the complex monthly accounting closeouts and distributed the results to internal and external stakeholders. Identified and analyzed administrative problems or system issues and recommended operational changes.Collaborated with Division/Section management, USUB supervisors and field agents to foster efficient business operations and case resolution. Communicated regularly with law enforcement, municipal, or legal representatives to provide timely and accurate procedural or distribution information relevant to the USUB Section.

United States

Acted as a subject-matter-expert in the Loss Mitigation process to determine line of business risk potential and collaborated with management to recommend appropriate mitigating controls.Gathered and analyzed data, reports and other documentation to determine inefficiencies, gaps in process/procedure, the integrity of data and/or training and appropriate separation of duties in each review, as applicable.Reviewed and prepared testing materials and results of Quality Analysts and Operational Control Analysts.Facilitated strong working relationships with business partners through ongoing coordination of operational matters, utilizing effective communication, and, when warranted, conflict resolution skills.

Dallas, Texas

Responsible for assisting the Compliance Management team to ensure Gateway consistently met or exceeded all federal and state regulatory requirements.Gathered data and prepared/analyzed reports using Pivot Tables and VLOOKUP to determine allowable versus unallowable fees and disclosure requirements according to federal and state regulations, and, to also capture trending.Conducted impact assessments of changes to federal and state regulations, and collaborated with the respective Line of Business and other cross-functional areas to successfully implement required changes. Supported the Operational Compliance group in writing/updating policies for both origination and servicing compliance.

Irving, Texas

Developing People - Provided coaching, development and leadership to a team of 8 quality analysts and 1 liaison in validating and testing of the POC process to assess accuracy and compliance with the various bankruptcy laws, regulations and standards.Process Delivery - Assisted with creating and updating policies and procedures.Organizational & Business Insight - Identified process and training gaps to leadership and provided recommendations. Quality Control - Conducted quality reviews/audits for each analyst.Reviewed compliance monitoring metrics, self-assessment and other test results surrounding Bankruptcy and Attorney Performance activities.KPIs & Metrics - Generated ad-hoc reports to determine quality metrics and compliance with procedures and policies related to the bankruptcy code and process.Corrective Action Plans - Establishment of corrective action plans for findings from other compliance monitoring, testing, internal audit reports, and external examinations relating to legal/compliance. Coordinated workflow/pipeline and ensured compliance with policies, procedures and deadlines.Accounting/Financial - Utilized accounting practices to reconcile loan histories/accounts.

Raleigh-Durham, North Carolina Area

Led, coached and developed a team of 8 bankruptcy specialists and 1 bankruptcy group lead in validating and testing of the Amended Proof of Claim (APOC) process to assess accuracy and compliance with the various bankruptcy laws, regulations and standards. Worked closely with management to identify process issues, gaps, develop/improve bankruptcy processes (business process), and create and update policies and procedures. Provided daily support and training, and managed team metrics and deadlines. • Reviewed compliance monitoring metrics, self-assessment and other test results surrounding Bankruptcy and Attorney Performance activities.• Established corrective action plans for findings from other compliance monitoring, testing, internal audit reports, and external examinations relating to legal/compliance.• Coordinated team’s workflow and ensured compliance with policies, procedures and deadlines, and understanding of quality metrics and test scripts.• Communicated process and training gaps to leadership and provided recommendations. • Collaborated with HPS to create and implement a new process to prevent continued loss related to Trustee refunds due to Loan Modifications on loans with an active bankruptcy status. • Worked closely with management in Home Preservation and Escrow to recommend appropriate implementation strategies, methods and plans for initiatives that affected multiple areas.• Collaborated with IOPA and SDA Teams to streamline Remediations with minimal customer impact. • Attended weekly calls and meetings with analysts and Law Department to further update and enhance the APOC process/procedures while bridging any gaps across different lines of business.• Supervised workflow and quality of bankruptcy activities and conducted quality audits/reviews.• Provided direction and approved assignments to outside counsel.• Provided support to department manager and carried out assigned duties and projects.

Raleigh-Durham, North Carolina Area

Provided leadership and daily assistance to a team of 18 to 20 bankruptcy specialists in validating and testing of the Amended Proof of Claim (APOC) process to assess accuracy and compliance with the various bankruptcy laws, regulations and standards. Worked closely with management to identify process issues, gaps, develop/improve bankruptcy processes (business process), and create and update policies and procedures. Provided daily support and training, and managed team deadlines. • Established and reviewed exception reporting and team metrics.• Reviewed compliance monitoring metrics, self-assessment and other test results surrounding Bankruptcy and Attorney Performance activities.• Coordinated team’s workflow and ensured compliance with policies, procedures and deadlines, and understanding of quality metrics and test scripts.• Communicated process and training gaps to leadership and provided recommendations. • Successfully developed procedures and a new template for APOC’s due to Loan Modifications, which was utilized nationally by various attorney firms from July 2013 through November 2015. • Collaborated with HPS to create and implement a new process to prevent continued loss related to Trustee refunds due to Loan Modifications on loans with an active bankruptcy status.• Collaborated with IOPA and SDA Teams to streamline Remediations with minimal customer impact. • Attended weekly calls and meetings with analysts and Law Department to further update and enhance the APOC process/procedures while bridging any gaps across different lines of business.• Supervised workflow and quality of bankruptcy activities and conducted quality audits/reviews.• Researched/analyzed the most complex problems and provided guidance to resolve escalations.• Overseer of daily production of APOC’s and adherence to the bankruptcy code.• Provided direction and approved assignments to outside counsel

Atlanta, Ga

Researched bankruptcy cases and gathered all factual data surrounding debtors' current and prior cases and mortgage loans all used for drafting and filing legal arguments, agreements, affidavits, motions, pleadings and proof of claims.• Prepared and filed motions for relief, objections to confirmation, default notices, consent orders, proof of claims, and other pleadings and legal documents.• Communicated daily with in-house counsel regarding issues on specific cases. Provided pertinent information and documents to present during court hearings.• Negotiated agreements between opposing counsel and clients, while also preserving good relationships.• Communicated with bankruptcy trustees to obtain information on specific cases that was not be readily available to others.• Updated and communicated with clients through various systems, such as LPS, Lenstar, and Vendorscape in order to gather, organize and prepare all substantive materials necessary in my research and in preparing accurate legal briefs, memoranda, and other legal documents.

Atlanta, Ga

Assisted the Team Lead with hearing calendar reports, monitored hearings and daily activities of bankruptcy team, and provided training to new employees. Worked with management and team on improving business process. Provided training and guidance on bankruptcy procedures/guidelines and complex problems. Researched bankruptcy cases and gathered all factual data surrounding debtors' current and prior cases and mortgage loans all used for drafting and filing legal arguments, agreements, affidavits, motions, pleadings and proof of claims.• Communicated with bankruptcy trustees to obtain information on specific cases that may not be readily available to others.• Updated and communicated with clients through various systems, such as LPS, Lenstar and Vendorscape in order to gather, organize and prepare all substantive materials necessary in my research and in accurate legal briefs, memoranda, and other legal documents.