Provides complete administrative management as the Clarksville Area Service (CAS) Chief with full line authority and responsibility for the CAS which is comprised of over 215 healthcare professionals located in one of four geographically dispersed medical facilities to include the Clarksville Outpatient Clinic, Clarksville Dental Outpatient Clinic, Dover Outpatient Clinic, and Hopkinsville Outpatient Clinic. Solely responsible for all aspects of the CAS health care delivery system to include clinical, ancillary, support, and administrative services which provide care and healthcare management to over 20,000 Veterans spread across northern middle Tennessee and southern Kentucky. Establishes goals and objectives for both short and long term planning efforts. Develops and implements ways to eradicate or decrease significant obstacles and constraints in efforts to create and encourage team building, to improve business practices in the delivery of high quality, efficient, and effective patient centered healthcare. Establishes operational guidelines, assigns work requirements, coordinates activities, resolves technical work problems and resolves differences between administrative, support, ancillary, and clinical staff. Coordinates and facilitates agreements and cooperative arrangements with other State and Federal government agencies, universities and private organizations. Responsible for all financial resources and assets within the CAS which includes establishing priorities, planning, programming, budgeting, execution, and reporting. Makes resource allocation and expenditure decisions to include real property, leases, equipment, contracts, salaries, supplies, and other items requiring financial resources. Manages all aspects of a multi-million dollar budget.Establishes internal management and quality controls to ensure a high quality of care is delivered as efficiently as possible.

Served as the liaison between the Associate Director and reporting staff, providing advice and guidance for system wide managerial areas regarding administration of the VA TVHS. Translated Executive Office objectives conducive to the successful implementation of Healthcare System goals. Served Hospital boards and committees. Presented own concepts and recommendations, imparts philosophies and polices as a representative of the Associate Director. Responsible for coordination of all data from appropriate sources, review and validation to prepare formal responses to requesting agencies. Responsible for development of all personnel management actions within the Associate Director’s office. Conducted Environment of Care Rounds and developed Emergency Operation Plans, including fire drills, for the Director’s Office. Provided overall administrative management for the organization by interpreting administrative policies, developing and implementing policies. Developed administrative requirements for a large, complex organization. Evaluated and assessed productivity, effectiveness and efficiencies of programs and operational activities at VA TVHS.Maked recommendations to Executive Leadership regarding needs, distribution or redistribution of resources. Responsible for oversight and effective/efficient management of several fund control points for services that report to the Associate Director’s Office.Represented management at labor management meetings, provides information, resolves conflict and/or problems that may arise and assures management officials are familiar with the negotiated agreement.Actively facilitated systems redesign projects for VA TVHS Executive Office. Projects include Beneficiary Travel, AO Council redesign and AO Training design.

Created annual budgets for Ambulatory Care, Primary Care and 11Outpatient Clinics. Made recommendations to reduce costs and allocate monies to growing areas by utilizing data reports and historical budget reports. Interviewed, selected, developed and retained qualified staff. Developed the 30-day comprehensive training program that places new employee with mentor to ensure quality training program. Maintained Organizational Charts and Employee Staff Listings for Human Resources. Updated all employee Position Descriptions, Functional Statements and Scopes of Practice. Maintained employee personnel files. Had administrative oversight of 284 FTE whom report through the Ambulatory Care Office. Maintained all credentialing and privileging documentation for providers that fell under the Ambulatory Care Office.Served as the Contracting Officer Representative for multiple healthcare contracts including Outpatient Clinic Contracts, Courier Contracts and Leased Facility Contracts. Served as project manager in activating the Athens, Bowling Green, and Harriman Outpatient Clinics. Served as the Project Manager for the Clarksville Outpatient Clinic, which is a 34,000 square foot clinic. Developed and design full contracting packages for submission. Provided full staff assistance on administrative matters affecting patient care, education and organizational policy. Regularly evaluated employee performance, provide feedback and assist, coach and discipline administrative staff, as needed. Conducted performance reviews/appraisals mid-year and end of year.Closely monitored data reports to ensure clinical operations were running efficiently and effectively. Analyzed and interpreted data to review workload and forecasted projections to be used in resource and strategic planning. Prepared annual and cyclic planning documents.

Effectively communicated, orally and in writing, with staff at all levels of the organization. Prepared presentations and documents for Medical Center Director. Maintained employee personnel files for direct reports to the Medical Center Director to ensure compliance with hospital regulations. Developed the Fiscal Year 2013 Executive Career Field Performance Plans for direct reports to the Medical Center Director.Served as Control Point Official for the Director’s Office and kept office within budgetary restrictions. Managed front office secretaries and coordinated leave schedules to ensure adequate staffing coverage.Conducted management studies by analyzing data/trends. Served as Senior Application Coordinator and ADPAC for the Director’s Office.Ensured the medical center’s strategic plan and mission were communicated with front office staff through coaching and role modeling. Maintained Medical Center Director’s day to day calendar. Transcribed meeting minutes for Medical Center Director. Prepared correspondence for Medical Center Director’s signature. Monitor and complete all Inquiry Routing and Information System (IRIS) inquiries for the entire medical center.

Answered telephone calls and counseled Veterans on benefits offered through the VA to help them achieve a fully independent level of living. Examples include, but are not limited to: Compensation/Pension benefits, Home Loans, Education benefits, Healthcare benefits and Vocational Rehabilitation Training. Directed Veterans/beneficiaries to appropriate hotlines for specific benefits questions.Filed benefits claims over the telephone. Responded, in a timely manner, to Veterans/beneficiaries on the status of claims and appeals. Trained fellow Legal Administrative Specialists on new programs such as RightFax and the IRIS program. Conducted oral and power point presentations on changes within the VA Systems (Laws, rules, regulations, etc.) Examples include training new employees on the 38 CFR Part 3 and Part 4. Prepare and distribute weekly training minutes for teams.