Heather Jo Cutting Email & Phone Number

-Conduct review of system design documents to develop a system training program aligned to system changes.-Develop and maintain the HPF training manuals to cover system enhancements related to each release and update the system foundational modules. Develop and support training and documentation for HPF, systems that integrate with HPF, or essential to Operations activities. It includes curriculum development and course materials (slides with system screen shots, thought exercises, system exercises, and talking points) and the training toolbox which includes training exercises and practice workbooks. The training will be developed to accommodate a live instructor-led course and will be designed with a train the trainer focus.-Lead and coordinate the design, development, coordination and delivery of the training modules for HBE primary account worker tools, such as the ticketing system, Customer Support Application (CSA) and Self- Service Utility (SSU).-Work closely with and supervise staff responsible for the development of business processes and assist with delivery of business processes, guidelines and standard operating procedure training to end user groups. Consistency of documentation at all levels of Operations to include Exchange policies, procedures down to front line staff guidelines.-Support the implementation of the LMS system, and the ongoing administration of the system.-Lead the LMS Governance group to ensure effective, optimal use of the system.

Remote

-Supported system release training for the Washington Healthplanfinder in an agile developmentformat, from content development to delivery-Updated and created guides and documents to support the understanding of policies, proceduresand business process throughout the organization

Numerous Search Dog Training Courses in a variety of Search Dog disciplines, in Washington, Alaska and worldwide, including Japan in 2019, 2023, 2024 and New Zealand in 2018. Experienced in supporting the new K9 handler through certification and beyond to real life scenarios and experiences in field work. Able to lead lecture and round table conversations to enhance the group's knowledge and share experience.

Our guides are women who love helping other women reach their goals and have an incredible active travel experience. We strive to create an atmosphere where women feel comfortable being who they are, and where everyone enjoys sharing their similarities and celebrating their differences.

Served as an epidemiologist planning section liaison for the Incident Management Team responsible for the state's Novel Covid 19 response. Responsible for 204's, 213's and 215's and keeping and actuate and updated schedule for two branches of the response.

Dupont Program Center

• Hire, train and support a staff learning team• Led department’s integration with the councils Salesforce system, including integrating an Activities module for on-line registration. • Led departmental adoption of Learning Management System: Litmos

Seattle, Washington, United States

• Spearheaded the development of online learning for the volunteers of GSWW. • Development of over 15 online learning modules using Adobe Captive.• Staff lead with volunteer teams to coordinate four different conferences. • Oversaw all aspects of hundreds of Outdoor and Certification opportunities for volunteers in all areas of the council.• Worked with volunteer teams to write curriculum for outdoor and travel courses. • Developed and managed database to track learning opportunities

Seattle, Washington, United States

• Edited and managed a 6-9 times a year, volunteer support publication with a circulation of 5,000.• Responsible for bi-yearly 36 page program publication mailed to all 22,000 members.• Directly supported volunteer committee charged with approving and promoting the Girl Scout Gold Award to membership.• Supporting Community Service programs through-out the Council and responsible for data compilation and reporting.

Carnation, Washington, United States

• Responsible for initial budget preparation, control and inventory of $500,000 resident camp program.• Screened, hired, trained and supervised a seasonal staff of 100.• Oversee camp compliance with state laws, and accreditation standards.• Responsible for marketing, planning, and public relations related to the resident camp program.• Wrote annual report, including summary of evaluation system focused on program outcomes.

Recruited, trained and supervised volunteers providing Girl Scout program to 2,000 girls in south King County

Bachelor'S Degree, Sociology

Certificate, Homeland Security And Emergency Managment