Heather Johnson Email & Phone Number

Use probing and creative problem solving methods for first call resolution. Identify and obtain information and record from customers and providers to update/correct information. Identify understand and anticipate customers needs and concerns. Reach out to bcbs vendors and business partners to resolve issues. Educate members of the benefits and answer billing/claims concerns

Randleman Nc

Use probing and creative problem solving methods for first call resolution. Identify and obtain information and record from customers and providers to update/correct information. Identify understand and anticipate customers needs and concerns. Reach out to bcbs vendors and business partners to resolve issues. Educate members of the benefits and answer billing concerns

Burlington, North Carolina

Provide fast and knowledgeable customer service. Responsible for accounts payable/receivables, money handling, researching overages and shortages, inventory management, assisting store manager in creating schedules, enforcing company policies, training, career development, and assisting pharmacy with customer service as needed.

Greensboro/Winston-Salem, North Carolina Area

Provide fast, fun and friendly guest service. Responsible to monitor, update and implement incoming/clearance according to Adjacency Calendars and Placement to Move standards. Also being a great team player and ability to be global throughout entire store. Both independent and group work/projects easily completed. Also responsible for ensuring assigned department areas are in accordance with Target’s “Brand” practices. Previous cash handling experience. Also responsible for training new hires to the sales floor completing their training guide.

Greensboro/Winston-Salem, North Carolina Area

Department Manager Electrical/PlumbingResponsible for pre-screening applicants, training and maintaining employee scheduling and staffing needs for departments. Maintained inventory and purchasing, ordered merchandise and ensured company standards were upheld.Department Manager Admin/Customer ServiceResponsible for maintaining employee schedules for the entire store, ensured all money handling policies were being followed by specialist/cashiers, researched overages/shortages, accounts payable/receivable, employee training, assisted zone managers ensuring company standards were followed throughout the store, and problem resolution with client or staff as well as running register any time customer traffic required.

Greensboro/Winston-Salem, North Carolina Area

Responsible for assisting employee schedules, running the office front which included maintaining financial balance count; a.m. and p.m. experience, record keeping and researched overages and shortages.