Heather Jordan Email and Phone Number

Building take offs, pricing, fixing po’s, setting up new vendors, outstanding balance research and many other responsibilities. Experience with JD Edwards and BuildPro.

Coldwell Banker Residential Brokerage – Listing Coordinator/Office Admin Nov 16 – Present• Direct support to Branch Manager and office operations for #1 Coldwell Office with 130+ agents• Account payables/receivables• Processing agent contracts, earnest money, closings, leases, pay at closes and Relo transactions• Expense reports/calendar management for Branch Manager • Supply management/ordering of supplies, copier/computer maintenance • Coordinate the affiliation process for new agents/onboarding and continued Agent training• Assist agents with marketing, advertising and technology needs related to company resources • Listed properties in MLS Swift, photos maintenance, document and compliance maintenance• Ordering business cards/announcements/signs/riders/postcards/letterhead and other marking material for office

RE/MAX Paramount Properties - Office Manager Apr 16‐Nov 16 • Directly reported to Owners/Broker• Accounts Receivable/ Accounts Payable/Bank Reconciliation • Managed 30+ Real Estate Agents 
• Calendar management • Processed closings/pay at closes/earnest money/garnishments• Listed properties in MLS Swift • Coordinated CE training classes and liaison for Affiliated Business Partners events• Distributed leads• Marketing for Brokerage• Processed new agent paperwork and conducted onboard training• Weekly newsletter 
• Document management 
• Supplies management

The Kurzner Group/Atlantic Properties Inc. Aug 07 - Dec 15 
The Kurzner Group/Atlantic Properties Inc. is a Real Estate Brokerage comprised of three separate divisions: Atlantic Property Management, ERA Atlantic Realty and Atlantic REO. Starting as an admin assistant, I was employed here for over 8 years and earned several promotions into positions of increased responsibility.Atlantic Properties Inc. (3 Divisions) – Office Manager Oct 11 - Dec 15 Atlantic Property Mgt/ERA Atlantic Realty - Leads/Marketing Coordinator Dec 09 - Oct 11 
Atlantic REO - Offers/Utilities/Marketing Coordinator Sep 08 - Dec 09 Atlantic REO/Kurzner Group - Admin Assistant Aug 07 - Sept 08

• Promoted to market rental/agent listings in FMLS, GAMLS, Craigslist, Rental Home Pros and MLS Swift• Attended monthly court house auctions to bid and purchase properties for Investors (managed a $500,000 to $1 million budget in money orders per auction)• Scrubbed then assigned realty and rental leads to agents and mortgage lenders, and tracked leads in Excel• Assigned buyer leads and utilized Lead Router (CSR) to track agent production and follow-up• Maintained Sales Aspects (CSR) to track agent production and follow-up• Reviewed agent's contract packages for 100% compliance with GREC and broker requirements• Prepared updated weekly agent production reports for COO, and approved/distributed commission checks • Organized all aspects of holiday parties, charity events and CE classes, including facility selection• Was primary liaison to customers/agents/clients/affiliated business partners to ensure positive experience• Coached, trained and motivated a team of over 30 real estate agents on policy and procedures• Ordered/proofed/approved real estate signs, riders, name tags, banners, letterhead and business cards• Scanned broker approved contract packages, terminated offers and other pertinent info into agent files• Ensured agent compliance with CE hours, Atlanta Board of Realtor dues and monthly agent dues• Forwarded owner emails to appropriate staff members hourly• Attended monthly CE classes

• Promoted to list REO properties in MLS Swift, FMLS, GAMLS & Homesteps and update statuses as needed, in addition to the Administrative Assistant duties below• Scrubbed incoming offers, worked with outside agents to get missing docs and obtain highest/best offer• Coordinated the connection and disconnection of rental property utilities• Researched Home Owner Association information for properties• Routed broker emails to appropriate staff members hourly• Ordered supplies with focus on reducing overhead costs

• First point of contact for high volume, fast paced foreclosure division• Answered 300 agent inquiry calls and emails daily for availability, offer instructions, scheduling of showings for occupied and restricted access properties• Ordered supplies for all companies and managed inventory levels to save money and cut costs• Coordinated auction open houses and followed up with auction company on showing results• Sent out notices to agents when offer was rejected by seller and saved offers on server

• Founded non-profit 5013c rescue group, licensed by Georgia Dept of Agriculture• Rescued and rehabilitated sick, injured, neglected, abandoned animals from shelters and breeders• Saved more than 150 dogs and cats by placing in approved homes• Organized and managed recruitment of volunteers, foster homes and weekly adoption events• Screened potential adopters – interviewed applicants and conducted home visits

• Certified foster parent and child advocate for children in state custody• Received over 40 hours of training and attended monthly CE classes• Cared for medically fragile, disabled and sibling group children and provided physical and emotional care• Coordinated and transported to doctor appointments, birth parent and case worker visits and court cases• Maintained strong relationships with county case workers, advocates and social workers