Highlights of Experience • Identifying process improvement opportunities utilizing BOT technology. resulting in FTE reduction• Utilizing industry knowledge to transform department processes resulting in best practices and cost savings for the business• Recognizing, developing, and promoting talent resulting in positive attrition for MAE or higher employees throughout management career• Extensive funds movement knowledge and reconcilement of internal trust DDAs• Writing, updating, and cataloging procedures to ensure department is following all established controls and risk guidelines• Utilization of DNA metrics to ensure maximum productivity of staff and identify areas of opportunityAreas of Strength • Excellent communication, time management and multi-tasking skills• Sensitive to customer, employee and service partner needs and deadlines• Managing large teams, and encouraging their professional development• Functional knowledge of Microsoft Office programs• Effective working on self-managed projects or as a member of a team• Strict adherence of PNC’s risk culture and governance policies