Create a world-class customer experience by providing passionate customer service and selling through customer engagement.Train new hires.Process and send out back-of-house sales.

Copywrite digital resources.Project management.Create differentiated curricula that result in student-produced performances while coordinating with Lyric Education staff and Chicago Public Schools. Develop lesson plans and learning tools, teach programs according to Illinois Common Core standards, and assess student progress every six weeks.Hire and coordinate accompanists for residency rehearsals and performances.Lead team-building opportunities for students and inspire them to develop stories, sing and dance, and build confidence through performances with their classmates.Manage school residency budgets.Mentor high school students to help them understand how opera and music can play a role in their lives – professionally and creatively.Assist students with the college application and audition process. Primary contact with Chicago Public School departments and teachers for related programs.Schedule meetings and events, maintain online reporting and documents to manage programs efficiently, and create clear lines of communication.Create and edit video content for educational platforms.

Use ZenDesk phone, email, and chat functions to provide accurate, satisfactory answers to customer queries and concerns.De-escalate situations involving dissatisfied customers, offering patient assistance and supportGuide callers through troubleshooting, navigating the company site or using the products or servicesPlace online orders for customers. Collaborate with other call center professionals to improve customer service.

Produce contracts and administer program documents such as background checks, W9s, and teacher professional development credits.Manage account payable and payroll. Drive initiatives for the recruitment of new schoolsHire teaching artists Provide ongoing classroom observations.Anticipate and troubleshoot logistical and operational challenges. Create invoices for school and community partners. Data entry and administrative support.Develop training videos to improve office management.Assist in front of house and patron services during Beverly Art Center educational events.

Collaborate with teaching artists to produce one-act musicals and create choreography for students ages 3 to 13 over two-week courses.Mentor and train new teaching artists. Lead musical rehearsals to teach vocal lines and choreography to students.Develop programs and create promotional materials to showcase learning opportunities.

Create and teach curriculum enhanced lesson plans that educate students about the fundamentals of music on the preschool to 6th-grade level.Craft assessments and grading rubrics to measure student growth. Prepare students for semester musical presentation.

• Provide a high level of customer service to patrons in a fast-paced environment.• Conduct cash register transactions.• Answer phones.• Educate patrons about different tea varieties.• Train new team members..

Plan and execute student-produced operas through coordination with Chicago Opera Theater staff and Chicago Public Schools over 35 weeks.Inspire students to build stories, sing, and dance, and boost their confidence by leading team-building opportunities and performances with their classmates Mentor students to understand the performing arts and their opportunities in the field.Provide guidance and strategies for incoming teaching artists to lead classroom programs.Liaison for Chicago Public School department and teachers for related programs.Handle all administrative duties such as scheduling meetings, organizing Google Drive and calendars to increase efficiency, and work with school partners to communicate clearly.

Organize Data into spreadsheets.Research and Cold Call local CPS schools to promote programs.Revamp and manage social media platformsDay-to-day administrative and clerical functions.

• Provide a high level of customer service in a fast-paced environment.• Answer telephone and transfer to appropriate staff members. • Manage cash register and assist with moving data into QuickBooks. • Train new employees.

Taught voice lessons to non major undergraduate students at Ohio University. Served as the assistant to the director of Opera Theatre.

Sang solo and choral works with the church choir