Heather Klein Email & Phone Number

Midwest City, Ok

Supervised and monitored credit recovery online courses; Enrolled all students in the appropriate classes needed for graduation; Managed, monitored, and transcribed grades for all students obtaining credits through online and direct instruction classes while attending the alternative academy; Provided weekly and monthly reports to administration and staff concerning the progress of students; Led PLC meetings with changes in Special Education, co-teaching, accommodating work, and student needs; Worked as a mentor to new Special Ed Teachers in the district; Created yearly schedules for the Special Education Department in assigned buildings; Administered state testing, and ensured all students/teachers had all necessary information, accommodations, and testing materials; Supervised and monitored all paperwork completed by Special Education Staff along with Creating, organizing, and monitoring all Special Education files for building; Coordinated meetings between parents and teachers in Special Education and/or alternative educational placements; Provide instruction to all students including those with Mild/Moderate disabilities, Emotional Disturbances, Intellectual Disabilities, and Autistic needs through direct instruction and co-teaching environments; Wrote Individualized Education Plans (IEP) for students; Developed Behavioral Plans for students with mental and behavioral needs; Designed and used assessments to monitor student learning outcomes; Adapted curriculum, addressing the needs of scholars with varying abilities and cultural backgrounds; Evaluated student academic growth, recording and preparing progress reports for parents or guardians; Differentiated instruction using hands-on, active learning techniques and small group instruction as needed; Integrated technology into classroom and lesson plans, supporting and engaging students with available resources; Assisted in transitioning students from one educational setting to another

Oklahoma City Metropolitan Area

Audited and created daily paperwork completed by all staff during each shift used to record patient activities, behaviors, and precautions; Kept eye on patients prescribed psychotropic medications to assess medications' effectiveness and side effects; Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff; Collaborated closely with the treatment team to appropriately coordinate client care services; Facilitated recreational activities to help patients socialize; Led group therapy sessions to help patients learn and practice new coping skills and to teach strategies to promote client wellness and independence; Charted patient observations by following prescribed procedures and standards; Restrained violent, potentially violent, and suicidal patients by verbal and physical means as required; Trained new employees on procedures to follow with psychiatric patients.

Oklahoma City, Oklahoma, United States

Created a classroom environment that was conducive to learning and appropriate to the maturity and interest of the students; Developed educational plans for each student to obtain their GED through assessment analysis and determining academic deficiencies; Maintained the required student progress documentation through attendance records and monthly progress reports; Assisted in the counseling and guidance of students; Organized and used a variety of teaching techniques, maximizing individual and group learning including hands-on techniques; Motivated and engaged students, developing skills and knowledge for an academic foundation; Integrated technology into classroom and lesson plans, supporting and engaging students with available resources; Adapted curriculum, addressing the needs of scholars with varying abilities and cultural backgrounds; Used varied tools to perform both formative and summative assessments; Engaged with learners to promote student dialogue and positive interaction; Assessed student learning and provided ongoing formative feedback for growth; Encouraged student participation and challenged students to think critically

Wrote Individualized Education Plans (IEP) for students; Provided monthly reports to building and district administration; Provided instruction to students with disabilities through direct instruction and co-teaching environments; Provided removal and restraint of students within the building; Developed and maintained a classroom environment conducive to learning and appropriate for the social and emotional development of students; Organized and used a variety of teaching techniques, maximizing individual and group learning including hands-on activities; Managed student behavioral issues to optimize the classroom learning environment; Evaluated student academic growth, recording and preparing progress reports for parents or guardians; Integrated technology into classroom and lesson plans, supporting and engaging students with available resources; Created flexible academic programs and classroom environments, promoting learning and personal growth; Adapted curriculum, addressing the needs of scholars with varying abilities and cultural backgrounds; Documented student attendance and maintained achievement and progress records; Communicated with parents and guardians regarding academic, behavioral, or safety concerns; Identified and suggested creative sources to help students grasp complex subjects or concepts.

Mangum, Oklahoma, United States

Created a classroom environment that was conducive to learning and appropriate to the maturity and interest of the students; Developed educational plans for each student to obtain their GED through assessment analysis and determining academic deficiencies; Maintained the required student progress documentation through attendance records and monthly progress reports; Assisted in the counseling and guidance of students; Organized and used a variety of teaching techniques, maximizing individual and group learning including hands-on techniques; Motivated and engaged students, developing skills and knowledge for an academic foundation; Integrated technology into classroom and lesson plans, supporting and engaging students with available resources; Adapted curriculum, addressing the needs of scholars with varying abilities and cultural backgrounds; Used varied tools to perform both formative and summative assessments; Engaged with learners to promote student dialogue and positive interaction; Assessed student learning and provided ongoing formative feedback for growth.

Clinton, Oklahoma, United States

Managed the registration process by handling all guest check-ins and checkouts; Operated hotel switchboard, took calls, provided information, and transferred calls; Took reservations over the telephone, through emails, and in-person; Balanced cash at the end of the shift and generate accounting reports for the benefit of the next shift; Summarized and compiled financial records for the hotel; Tracked room revenue, occupancy percentages, and operating statistics; Prepared a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day; Posted room charges and taxes to guest accounts; Mailed billing and posted payments for contractual companies; Addressed guest complaints and resolved any issues promptly; Processed guest payments and provided accurate change and receipts; Monitored and tracked guests' use of amenities and services; Maintained confidentiality of proprietary materials and information; Correctly closed out guest accounts and processed all payment transactions according to policy; Collaborated with maintenance and housekeeping to attend to various customer complaints and concerns; Investigated and resolved customer complaints and inquiries promptly; Tracked room revenue and occupancy percentages to document operating statistics; Maintained copies of vouchers, invoices, or correspondence for files; Prepared batches and entered invoices into the accounting system; Reconciled and noted and reported discrepancies found in records.

Oklahoma City, Oklahoma Area

Ensured that all proper and legal documents were received, current, accurately verified, and entered into the computer from new vendors before payment was processed; Prepared statements of accounting notices for past residents and attended court as needed; Assumed Community Manager's duties/authority in the absence of immediate supervisor under company and community guidelines; Attended functions and participated as host for any functions as directed by the Property Manager. Investigated and resolved tenant complaints, following management rules, and regulations; Negotiated and finalized lease terms and agreements; Inspected grounds, facilities, and equipment routinely to determine the necessity of repairs and maintenance; Kept updated records of property vacancies and lease renewals to proactively fill open units; Directed collection of monthly rental fees and monitored past-due accounts; Met with prospective tenants to show properties and explain terms of occupancy; Evaluated tenant eligibility in alignment with income restrictions and government regulations; Coached and mentored new employees on company policies and procedures; Helped oversee the daily operations of the store, managing staff and inventory; Interviewed potential job candidates and made hiring recommendations to the general manager; Managed company orders, expenditures, and sales to meet budget and revenue targets; Oversaw daily financial transactions and managed cash flow to support profitability; Coordinated employee schedules according to staff availability and processed time-off requests; Prepared monthly sales reports and performance and presented them to senior management; Assisted with new employee training and conducted performance reviews to track overall progress.

Oklahoma City, Oklahoma Area

Prepared, reviewed, and closed financial books for assigned properties monthly; Prepared and reviewed quarterly and year-end reports; Answered all incoming phone calls, set up new telecommunications agreements with new residents, installed services when needed, prepared monthly billing of current and past residents. Assisted in the installation of all-new telecommunications equipment in the communications room or upgrades required for the system; Counseled and disciplined employees, driving performance improvement; Reviewed monthly financial results with partners to identify opportunities to improve profitability; Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.; Facilitated month-end closing processes, invoicing, and journal entries; Addressed and resolved client or customer inquiries to foster superior standards of service, Led and directed team members on effective methods, operations, and procedures; Administered bookkeeping functions to generate invoices and handle accounts payable and receivable; Identified operational process inefficiencies to recommend necessary improvements; Created weekly schedules based on predicted staffing needs, budgets, and employee requests.

Oklahoma County, Oklahoma, United States

Assisted the Construction and Development team with projects; Presented and created information to apartment managers at monthly meetings; Assisted vendors with general information and questions; Coded invoices from the apartment buildings and housing construction sites; Provided administrative support to the owner of the company and covered general clerical duties when necessary; Assisted the executive management team in making informed decisions by providing timely and accurate administrative support; Served as the primary point of contact for facilitating operational and administrative inquiries; Maintained calendars and schedules to set appointments for the management team; Established professional and collaborative working relationships with company associates and external parties; Compiled and entered data into various databases to ensure accuracy and completeness; Screened incoming telephone calls, routing them to appropriate personnel; Used Microsoft Office Suite to create and revise documents and presentations; Maintained office inventory by assisting with supply orders; Built and maintained relationships with vendors and other external contacts; Scheduled and confirmed appointments for clients, customers, and supervisors; Opened, routed, and distributed incoming mail to staff members; Operated office equipment, such as fax machines, copiers, and phone systems, and arranged for repairs when equipment malfunctions.

Oklahoma City, Oklahoma Area

In charge of all interviewing, hiring, drug screens, and training of new associates; Provided direct supervision of all associates to promote a positive work environment through teamwork, energy, enthusiasm, and recognition; Presented daily team meetings and interacted with the staff to foster continuous improvement, needed guidance, encouragement, and corrective action when necessary; Assisted the GM in budgetary control measures, including labor monitoring, room expense control, and maintaining PAR levels through Daily Visual Management; Responsible for managing the purchase order process, ordering and receiving products on time, Completed all monitoring of cash management, in-house guest balances, and direct bill receivables compliance; Established strong relationships with local businesses to increase referrals and collaboration opportunities; Inspected and documented repairs and improvements of facilities, verifying cleanliness and overall appeal of the property; Responded to and promptly resolved guest complaints or issues to maintain guest satisfaction; Planned and coordinated weekly staff schedules to accommodate ongoing and seasonal needs of the property; Performed periodic audits of hotel services and facilities to ensure quality and consistency; Oversaw the purchase of goods and services, as well as the procurement of materials and supplies for the hotel; Developed maximum profits through cost and labor control; Negotiated rates with corporate entities related to extended stay contracts; Conferred and cooperated with other managers to ensure coordination of hotel activities; Prepared required paperwork about departmental functions; Met with clients to schedule and plan details of conventions, banquets, receptions, and other functions; Observed and monitored staff performance to promote efficient operations and adhere to the facility's policies and procedures.

Master Of Science - Ms, Psychology, 4.0

Bachelor Of Science - Bs, Special Education And Teaching

Hs Diploma, High School

Activities and Societies: Show Choir, National Honor Society, SADD, ASL