Heather Knouse Email & Phone Number

Manages the operations of the data processing department including employee relations, preparing and executing four billing cycles a month, balancing daily payments, preparing after billing reports and end of month statements, maintaining the membership records of the Cooperative, and working closely with the engineering department to ensure proper billing determinants are used.

Gaylord, Michigan, United States

Managed the operations of the office including all financials, employee relations, customer relations, ensured regulations were followed, verified the doctors’ schedules and professional development were maintained, and implemented new processes and sales incentives to increase profit.

Wyoming, Michigan, United States

Spearheaded the development of the wellness program at a new assisted-living facility. Examined the programs at surrounding communities and incorporated the successful components into the new facility at Metro Health Village.

Greater Grand Rapids, Michigan Area

Oversaw the success of the wellness program for the ~280 independent living residents in the facility by implementing new ideas and collaborating with residents and other staff members.

Greater Grand Rapids, Michigan Area

Learned how to make an emergency evacuation and preparedness plan for various potential disasters and how to renew LEED certification.

Greater Grand Rapids, Michigan Area

Gaylord, Mi

Assisted the office in the transition from paper charting to electronic charting.

Greater Grand Rapids, Michigan Area

Master Of Public Administration (M.P.A.)

Activities and Societies: Omicron Delta Kappa National Leadership Honor Society, Pi Alpha Alpha Global Honor Society

Bachelor Of Science (B.S.)

Activities and Societies: Grand Valley All-Girl Cheerleading Team; 2009 Alpenfest Queen