Heather Willman Email & Phone Number

Chesterfield, Missouri, United States

Manage the lender approval process: collaborate with internal stakeholders to gather documentation required by various lenders; submit lender packages and coordinate responses to any questions or objections; maintain database of submissions, approvals and expiration dates; communicate upcoming form expirations and/or lender requirement updates with internal stakeholders.Coordinate the implementation of new and revised product forms by working closely with internal (Dealer Services, IT, Sales Support) and external (Dealer Management System and Menu providers) customers.Communicate regularly with lenders, vendors, providers and the Sales team to efficiently resolve any issues that arise (forms held for funding, DMS form entitlement requests, expired forms, etc.Assist in the development of forms as directed by Product Managers.

Saint Louis, Missouri

Verify, receive, schedule, track and mange installation punch lists for all orders submitted for national accounts accounting for several of the St. Louis Fortune companies

Greater St. Louis Area

Implement training programs and internal audits to increase company-wide growth and efficiency with proven results• Facilitated increase in cash flow upwards of $225k• Increased product turns by 150%• Lowered shrinkage below 2%As the Social Media Liaison, I create and post content, interact with customers, promote events, online shopping and encourage reach outside our brick and mortar establishments. Recently I have been striving to give our online website a complete makeover to create a more user friendly interface and allow our customer base a unique shopping experience they desire.

Greater St. Louis Area

Streamline ability to monitor stock availability and accuracy• Partner with vendors to conduct defective, overstock and obsolete returns• Promote sponsored events and maintain all store visual merchandising

Greater St. Louis Area

Ensure superior customer service to home buyers, home builders and contractors• Advise home buyers on finalizing custom lighting layouts, selections and revisions• Provide home buyers and contractors with all essential communication to complete jobs• Monitor home building status and maintain proper workflow through closing• Acquire and provide purchase orders, change orders and delivery schedules to home builders and maintain proper documentation on all orders

Greater St. Louis Area

Skilled sales support liaison specializing in order logistics coordinating across all departments as well as with representatives and vendor processing centers. • Enter and maintain a high volume purchase order log for over ten thousand items daily for order tracking, product availability and lead times• Connect daily with vendors and representatives to manage performance, evaluate orders and provide approvals• Manage shipments and respond to all inquiries for the status for all orders• Monitor incoming orders, resolve all order related discrepancies, shortages, defective product and miss-shipments• Extensive customer service management via six line company phone to provide support to sales team and customers• Act as Purchasing Assistant when needed

Greater Chicago Area

• Assist in coordinating production of fashion shows for buyer markets and other events such as Children’s memorial Hospital “Gold Coast Fashion Show,” the Bridal Market “Debi Awards” and AIBI’s “Chicago is… Red Hot” fashion show• Aid in styling and executing merchandise displays at trade shows and fashion show productions

Greater Chicago Area

Assist head designer in all aspects of pattern drafting, draping and sewing of hand-made custom lingerie and aid in event planning and social media networking including blog posts

Greater Chicago Area

Collaborate with head designer to create hand made appliques and attend to hand sewing on garments•Completed all hand sewing on bridal gowns, formal wear and accessories•Created hand-made detailed appliques and applied to bodices, trims, trains and veils