Shawnte W. Email & Phone Number

Birmingham, Alabama, United States

Birmingham, Alabama, United States

Homewood, AL

-Responsible for a team within a financial crimes program that ensures proactive identification, prevention execution, detection and recovery. -Resolved escalated issues; communicates with customers, vendors, and other departments and financial crimes management. -Responsible for queue distribution management, ongoing production and workflow improvement.

- Trained and developed team members to achieve success- Ensured team members meet corporate metrics - Coached bankers on sales technique and performance metrics- Met required monthly coaching session to ensure team member development- Created a positive and effective work environment- Resolved escalated customer concerns and questions- Partnered with.

Homewood, Alabama, United States

Uses policies, procedures and laws to perform a quality review of bankruptcy documents and records. Conducts research to determine appropriate steps to take to address any issues that may be identified. Handles exceptions, escalations and the most complex cases.Responds to and researches and resolves escalated inquiries and complaints requiring special.

Homewood, Alabama, United States

- Trained and developed team members to achieve success- Ensured team members meet corporate metrics in both Legacy Wachovia and Wells groups- Coached bankers on sales technique and performance metrics- Met required monthly coaching session to ensure team member development- Created a positive and effective work environment- Resolved escalated customer.

Birmingham, Alabama Area

- Handled escalated calls from less experienced bankers- Provided coaching to bankers to meet all performance goals- Assisted supervisor with management of daily activities- Facilitated and co-facilitated team meeting- Reviewed data and reported trends to supervisor- Performed operational duties of the supervisory position, in the absence of the.

Birmingham, Alabama Area

- Exceeded performance goals- Served as team productivity champion- Coached new hire training classes- Served as a floor coach as needed- Traveled abroad to provide coaching support to international leaders- Member of the Rising Stars

Mobile, Alabama Area

-Installed, operated, and performed maintenance on equipment and devices-Transferred data between information processing systems-Troubleshoot automation equipment for hardware and software malfunctions-Provided technical documentation and maintenance for programs-Performed system administrator duties such as compiling report data and quality.

Birmingham, Alabama Area

- Completed daily sales reports- Performed cashier duties- Ordered merchandise for store- Ensured customer satisfaction- Assigned weekly employee schedules- Performed monthly inventory of store murchandise

Mobile, Alabama Area

- Performed routine and random headcounts of inmates in a correctional facility- Conducted inmate cell searches- Transported inmates to medical facilities- Completed reports on inmate activities