Shawnte W. Email & Phone Number

Birmingham, Alabama, United States

Birmingham, Alabama, United States

Homewood, Al

-Responsible for a team within a financial crimes program that ensures proactive identification, prevention execution, detection and recovery. -Resolved escalated issues; communicates with customers, vendors, and other departments and financial crimes management. -Responsible for queue distribution management, ongoing production and workflow improvement efforts. -Handled HR related tasks for financial crimes team members.-Plans and manages a wide range of analytical and… Show more -Responsible for a team within a financial crimes program that ensures proactive identification, prevention execution, detection and recovery. -Resolved escalated issues; communicates with customers, vendors, and other departments and financial crimes management. -Responsible for queue distribution management, ongoing production and workflow improvement efforts. -Handled HR related tasks for financial crimes team members.-Plans and manages a wide range of analytical and investigative activities. -Worked with financial crimes management to develop and implement department policies/procedures to maximize efficiency and customer service and ensure compliance with government regulations such as Regulation E, Bank Secrecy Act, USA PATRIOT ACT, FACTA, Anti-Money Laundering, TCPA, etc.-Working knowledge of the following systems: Hogan, VISA, DAT, CIV, WFM/WFO/ASPECT, NICE/Nexidia, MARS, OIB, eTran, C.L.A.I.M.S, Claims 2.0, PEGA, Medallia (NPS), ECMP, CSBBO reporting.-Projects: FCM Frontline Manager Procedures team(LOB Level for site), Coaching & Development Strategies & Tactic(Adopted by LOB), Claims 2.0 Pilot Manager(LOB Level for site) , Dispute response(LOB Level for site) Buddy Alliance Mentor(Mentor for newly hired military veteran employees) Veteran TMN co-chair for Birmingham chapter Show less

- Trained and developed team members to achieve success- Ensured team members meet corporate metrics - Coached bankers on sales technique and performance metrics- Met required monthly coaching session to ensure team member development- Created a positive and effective work environment- Resolved escalated customer concerns and questions- Partnered with leaders and team members to identify, recommend, and implement best practices- Provided… Show more - Trained and developed team members to achieve success- Ensured team members meet corporate metrics - Coached bankers on sales technique and performance metrics- Met required monthly coaching session to ensure team member development- Created a positive and effective work environment- Resolved escalated customer concerns and questions- Partnered with leaders and team members to identify, recommend, and implement best practices- Provided coaching to bankers on navigating CSS and CIV Thin- Used and provided coaching on the SoftPhone System- Experience working knowledge with the NICE Call Monitor System- Experience working knowledge with Empower Scheduling System- Experience working knowledge with STS Tracker Show less

Homewood, Alabama, United States

Uses policies, procedures and laws to perform a quality review of bankruptcy documents and records. Conducts research to determine appropriate steps to take to address any issues that may be identified. Handles exceptions, escalations and the most complex cases.Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by mgmt committee members, agencies, and/or senior business leaders. This may include a review… Show more Uses policies, procedures and laws to perform a quality review of bankruptcy documents and records. Conducts research to determine appropriate steps to take to address any issues that may be identified. Handles exceptions, escalations and the most complex cases.Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by mgmt committee members, agencies, and/or senior business leaders. This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes/documents are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities. Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions). Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters. Other duties include project work related to process improvements, performance of ongoing reviews as needed. Typically generates reports and summarizes results. Typically performs team leadership, provides work direction. Acts as a mentor to lower level team members; may assist with their development. Show less

Homewood, Alabama, United States

- Trained and developed team members to achieve success- Ensured team members meet corporate metrics in both Legacy Wachovia and Wells groups- Coached bankers on sales technique and performance metrics- Met required monthly coaching session to ensure team member development- Created a positive and effective work environment- Resolved escalated customer concerns and questions- Partnered with leaders and team members to identify, recommend, and… Show more - Trained and developed team members to achieve success- Ensured team members meet corporate metrics in both Legacy Wachovia and Wells groups- Coached bankers on sales technique and performance metrics- Met required monthly coaching session to ensure team member development- Created a positive and effective work environment- Resolved escalated customer concerns and questions- Partnered with leaders and team members to identify, recommend, and implement best practices- Transitioned from Legacy Wachovia systems to Legacy Wells Fargo systems in February 2011- Provided coaching to bankers on navigating CIV- Used and provided coaching on the SoftPhone System- Experience working knowledge with the NICE Call Monitor System- Experience working knowledge with ESP Scheduling System- Experience working knowledge with STS Tracker- Served on Birmingham Phone Bank Merger Committee- Served on Birmingham Phone Bank Sales Committee- Nominated for Service Manager Award for 3rd Quarter 2010- Top 3 sales performing team in 2010 Show less

Birmingham, Alabama Area

- Handled escalated calls from less experienced bankers- Provided coaching to bankers to meet all performance goals- Assisted supervisor with management of daily activities- Facilitated and co-facilitated team meeting- Reviewed data and reported trends to supervisor- Performed operational duties of the supervisory position, in the absence of the supervisor- Served on Birmingham WDA Quality Assurance Team- Served on Birmingham WDA Merger… Show more - Handled escalated calls from less experienced bankers- Provided coaching to bankers to meet all performance goals- Assisted supervisor with management of daily activities- Facilitated and co-facilitated team meeting- Reviewed data and reported trends to supervisor- Performed operational duties of the supervisory position, in the absence of the supervisor- Served on Birmingham WDA Quality Assurance Team- Served on Birmingham WDA Merger CommitteeVoted Leader of the month June 2009 Show less

Birmingham, Alabama Area

- Exceeded performance goals- Served as team productivity champion- Coached new hire training classes- Served as a floor coach as needed- Traveled abroad to provide coaching support to international leaders- Member of the Rising Stars

Mobile, Alabama Area

-Installed, operated, and performed maintenance on equipment and devices-Transferred data between information processing systems-Troubleshoot automation equipment for hardware and software malfunctions-Provided technical documentation and maintenance for programs-Performed system administrator duties such as compiling report data and quality control-Maintained a world port system database-Troubleshot workstation end user issues-Documented and inventoried freight… Show more -Installed, operated, and performed maintenance on equipment and devices-Transferred data between information processing systems-Troubleshoot automation equipment for hardware and software malfunctions-Provided technical documentation and maintenance for programs-Performed system administrator duties such as compiling report data and quality control-Maintained a world port system database-Troubleshot workstation end user issues-Documented and inventoried freight, cargo, and materiel shipments of all types-Operated automated data terminal equipment to prepare movement documentation or related correspondence.-Arranged documentation and reports for follow-up or response to tracer actions.-Prepared transportation movement documents and related forms for the type of shipment and mode of travel.-Performed office duties such as posting regulations, files maintenance, and routine office correspondence. -Provided supervision and technical guidance for subordinates.-Assisted in the inventory over 100 military vessels in support of Operation Enduring Freedom Show less

Birmingham, Alabama Area

- Completed daily sales reports- Performed cashier duties- Ordered merchandise for store- Ensured customer satisfaction- Assigned weekly employee schedules- Performed monthly inventory of store murchandise

Mobile, Alabama Area

- Performed routine and random headcounts of inmates in a correctional facility- Conducted inmate cell searches- Transported inmates to medical facilities- Completed reports on inmate activities