Heather Brown Email & Phone Number

Atlanta, Georgia, United States

Kennesaw, Ga

Support two Regional Vice Presidents (RVPs) with a total of 26 stores, at the nation’s largest private department store that spans 16 southern states. Manage calendars for interviews; meetings and conference calls; and managers’ schedules and vacations. Prepare weekly PowerPoint decks for store management teams. Pull daily financial reporting for sales, payroll, credit, shipping and customer service surveys. Execute RVPs’ expense reports and review/approve within policy all store managers’ and store card expenses. Update organization charts monthly for all stores in two regions. Prepare summary metric reports for the RVPs’ periodic visits with store managers at each location. Book hotel and flight travel for RVPs executive meetings and store visits. Take conference call minutes and distribute to executive leadership. Draft and distribute ongoing communications to store management teams as needed weekly.• Planned and prepared within budget regional conferences with presentations, room bookings, meeting space selection, plus food and beverage organization for approximately 100 attendees.• Organized and trained management teams on new point of sale software in 14 stores before rollout. Attended “go live” dates to ensure smooth transition with associates. Assisted with post training material improvement.

Tampa/St. Petersburg, Florida Area

Supported research and product development (menus and recipes) for 23 International markets, at one of the world's largest casual dining companies. Supported product approval process, including content proofing for product descriptions, new product identification, and compliance with company’s core policies. Coordinated and maintained R&D documentation. Coordinated and maintained effective communications among R&D, supply chain, marketing, and operations teams. Provided support for and participated in professional photoshoots. • Created concept brief for 360-degree International Italian program, including requirements for product development, photography, and point of sale materials for implementation.• Served as project lead for Australian and Hong Kong brand market refresh, providing support for existing stores with new menu items and coordinating photography for Hong Kong.• Supported initial SharePoint build-out and maintained content database for products, which included over 700 menu items and 2,000 recipes.• Supported over 200 products in eight development cycles.

Tampa/St. Petersburg, Florida Area

Provided direct support for the International President. Supported operations, training, and R&D departments with various projects, including proofing product information for online and printed materials, retrieving financial reports from online system, and updating training program. Planned and coordinated annual conference in Dallas, Texas for International and field management teams. Provided support to all management personnel within International team, including individual project assistance and coordination of passport/visas for travel. Managed calendar, coordinated meetings, booked International travel, and performed general administrative functions.• Closed Atlanta International office and organized relocation of 14 International team members to Tampa.• Coordinated annual conference in Dallas, Texas, and came in $40,000 under budget for total expenses.

Greater Atlanta Area

Supported 14 regional stores with operations and training for all staff and management positions. Implemented training and rollout materials for store management teams. Coordinated online customer satisfaction survey and retrieved reports for management review.• Organized, prepared materials, and facilitated regional manager meetings.• Programmed point of sale system and online ordering website updates for all area stores.• Provided assessments to joint venture partner (JVP) on execution of new product items and new operating standards.• Served as consistent channel of feedback to management teams on performance and opportunities.• Assisted with rollout of new products in three stores.• Researched competitor pricing to identify pricing change opportunities for stores.• Served as liaison with corporate marketing to support development of printed material for implementation at stores.• Coordinated food sponsorship of four charity golf tournaments that raised over $900,000, serving as liaison with Children’s Healthcare of Atlanta and the Atlanta Braves.• Coordinated the Atlanta Market charity golf tournament that raised $12,000 for the employee trust fund.• Selected to participate on International team for travel to Egypt to implement new program and store.

Kennesaw Ga

Recognized for high sales and customer service. Selected to represent Atlanta market to participate in new product selection program in Napa Valley, California. Trained and supported new servers and hostesses. Completed food safety and steak expert certifications. Developed first grassroots marketing program to promote new product launch in Atlanta and for use nationwide. Worked with owners to develop individual marketing plans for three stores. Supported stores on ambassador program for new program launch.