Heather Robinson Email & Phone Number

Manage multiple technology projects related to data migration, data analytics and reporting, application support, and solution implementation. Serve as the primary contact for clients, coordinating communications and activities, creating and managing project timelines, and identifying and facilitating the mitigation of project risks. Write business requirements, solution specification, and end-user documentation. Provide on-going technical support for clients.

Alexandria, Virginia, Usa

Managed numerous technology projects including software application selection and implementation (customer relationship management, association management, accreditation/credential management, financial management, event management, grant management, ecommerce), IT strategic planning, organizational disaster recovery and business continuity planning, technology infrastructure and business process analysis, system integrations, and hardware and network upgrades and migrations. Served as the primary liaison between clients and vendors, coordinated communications, developed and managed project timelines and activities, managed project budgets, identified and facilitated the mitigation of project risks, and implemented and oversaw change management controls. Planned and managed the execution of user acceptance and data migration testing, including developing testing strategies and test scenarios. Developed technical business policies and standard operating procedures for clients.

Washington, District Of Columbia, United States

During my tenure with Safe Kids in varying positions, I was responsible for the following: provided organizational strategic direction for technology initiatives; managed daily operations and departmental staff; managed network, database, end-user training and support, and technical website operations; established and maintained annual departmental budget which included funding for enhancements; provided customer service and fielded inquiries from external constituents regarding CPS certification.Some highlights include: Consolidated multiple data repositories and streamlined business processes via the implementation of a new enterprise-wide CRM and grant management system; planned and managed the digitization of the National Child Passenger Safety Certification Training Program (NCPSTP); improved Safe Kids’ capacity for disaster recovery and business continuity through the identification of financial resources and implementation of infrastructure enhancements; and developed and implemented in-house technology training curricula.

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Bachelor Of Arts - Ba, International/Global Studies

Master Of Science - Ms, Computer Science