Heather Mann Email & Phone Number

Charlotte, Nc, Us

Strategically lead the product vision and digital roadmap by partnering with stakeholders and senior leadersCollect, define, and promote the most relevant features to deliver the most valued products to the customer based on revenue, savings and voice of customerManage and mitigate risks at the program level Define and prioritize the program backlog by evaluating and managing program development increments Ensure all quality assurance processes are adhered to

Ensure that the project’s assigned portion of the Business Case planned value is deliveredOptimize Feature delivery to the customers in a release strategy that balances the company's technical and economic objectivesEnsure that the product delivered fulfills the contract and meets the sponsor's expectations Represent the project team at client meetings. Obtain buy-in from senior management for all key project plans, commitments, and changes including requirements, quality assurance plans, budget, schedule, and scope changesDetermine the project approach, business resource staffing, responsibilities, and schedule. Define and prioritize the program backlog by evaluating and managing program development increments Communicate all requirements, project plans, and changes to prioritization or committed scope to all affected team members. Ensure all quality assurance processes are adhered to

Managed multiple Human Resources projects concurrently utilizing various methodologiesContracted with several third party administrators to fulfill the following aspects of an implementationProject Management Development of plan requirements and administrative processesTest case development and executionData analysisService center readiness

Lead internal process improvement initiative to reduce hours to scope defined benefit corporate action projects Managed integrated aspects of large scale corporate action project including defined contribution, defined benefit and payroll productsConsulted on a defined benefit spin off project by developing business requirements documents, systems enhancement requirements and acting as a subject matter expert

Lead a multi-phased retirement plans design alignment for two significant acquisitions, Fleet Financial and MBNALead the all phases of the retirement team efforts in a three phased outsourcing project to Fidelity Investments which included administrative updates to legacy vendors, payroll conversion, and defined benefit and defined contribution outsourcing to Fidelity

Managed the completion of all aspects of the implementation discovery phase while serving in the role of subject matter expertDeveloped and manage Scope of Services to client contractual agreements and internal expectationsAnalyzed plan design and scope of services to assess the complexity of the project and determine how to approach and staff discoveryReviewed Requests for Proposal and Statements of Work to create the implementation timelinePerformed onsite and off-site client discovery to obtain and document client’s Business Requirement Specifications, current standard operational procedures and conduct gap analysisImplemented complex benefit plans by consulting the client to best practices and proven efficienciesIdentified specific opportunities for process improvement. Proactively recommend and implement solutions

Managed the design and implementation of strategic and personalized employee communication programs tailored to meet specific client objectives in accordance with the scope of services and Business Requirements.Directed the design and implementation of self service communication tools including Web based applications and Interactive Voice Response systems.Coordinated testing and production readiness assessment activities pertaining to all aspects of communications implementation and ongoing administration.Monitored milestones, conducted risk assessment and developed mitigation plans to avoid unforeseen delays in implementation.Developed and maintained a communications budget.

Managed delivery of retirement benefits during corporate mergers, acquisitions, and divestitures Modified plan design, which involved testing systems to ensure connections and vital points were operating properly for change initiativeDeveloped process improvements across multiple benefit disciplines to ensure cost effectiveness and enhanced client experiencePartnered with design, legal, and finance teams to provide required information for applicable forms, testing, IRS and DOL inquiriesDelegated assignments and managed internal projects while collaborating with different vendors and divisions of the corporation to meet objectivesServed as a project manager and liaison with a third party retirement plan administrator while acting as a subject matter expert during a conversion of multiple retirement plans to a new record keeper