Heather Marks Email & Phone Number

Lynchburg, Virginia Area

LSC Communications and RRD Enter into a Definitive Agreement for LSC to Acquire the Print Logistics Component of RRD’s Logistics Business

Lynchburg, Virginia Area

Promoted to Distribution Planner 2 November 2017
******This role encompasses these responsibilities along with maintaining the duties listed for Distribution Planner and Logistics Rep below******
 Coordinate production schedule with tracking system/customer service to ensure all loads are delegated for carriers and for timely pickup/delivery
 Monitor/escalate any missed/delayed shipments in order to maintain accountability to affected plants/customers.
 Interpret data from customer service in order to build requested shipments
 Evaluate all shipments in order to maneuver freight/orders for more financially/cost effective loads.

Lynchburg, Virginia Area

Promoted to Distribution Planner October 2015
 Proactively interpret internal & external customer needs; execute plans to coordinate specialized delivery requirements and activities, communicate through proper channels to affect on-time issue free deliveries.
 Engage internal and external sources to understand, translate and set in motion customers’ directives specific to optimum distribution model deliveries of date sensitive perishable product.
 Monitor production line scheduling for delays and or interruptions to original or revised schedules. Interpret production line activities and how it affects transportation interdependencies, develop, communicate and execute actionable plan.
 Process and enact on all required steps to close-out deliveries in respect to: Customer notification/tracing commitments, carrier charges input reconciliation, as well as following standard and additional customer billing notifications and procedures.

Lynchburg, Virginia Area

o Direct liaison between customer, vendor and distribution management operations team
o Determine, coordinate and monitor customer transportation needs through network of nationwide 3rd party courier partners
o Report all route delivery issues, corrective actions and report ETA’s
o Provide information to customers regarding delivery status, POD’s, and timely issue resolution
o Update customer service with daily, weekly and monthly reports as needed.
o Use customer specified data to create efficient/timely truck loads for product
o Perform other related duties and participates in special projects as assigned.

Promoted to CAM in April 2011
 Act as the primary point of contact for designated base of customers
 Oversee customer accounts; including handling their product/service pricing and billing changes/questions
 Assist in the identification and formulation of solutions for complex customer problems and/or needs
 Leverage new customer relationships to identify most appropriate service needs and negotiate contract terms to maximize customer satisfaction and overall profitability

* Supervise 20+ student employees

* Work in a call center environment, contacting Mary Baldwin College alumni to procure donations for academic programs

* Develop content for marketing pieces to be distributed to Mary Baldwin alumni to encourage donating

* Use newsletters and other media to update alumni on news and current events on campus

 Assisted clients with concerns and portfolio transactions
 Coordinated client transactions between local and home offices
 Managed and maintained personal records for clients

Bachelor Of Arts, Business Management

Activities and Societies: Worked as a part of the Spencer Society to update Alumn and collect donations for the school. Selected to be.

Education record

Activities and Societies: Theater, cheerleading

Education record

Activities and Societies: Cheerleading, Theater