Heather Maxson Email & Phone Number

Oakbrook, Il

• Provide exceptional case management to Medicare/Medicaid members receiving waiver services through the Department of Aging and the Department of Rehabilitation.• Mentor new staff to increase individual and team performance and collaborate with the team on projects to increase productivity.• Ensure that the patient's progress to the desired outcomes with medically appropriate quality care based on the severity of the illness and the site of service.• Complete comprehensive assessments of members per regulated timelines and determine who may qualify for case management based on clinical judgment, changes in the member’s health/psychosocial wellness, and triggers. • Develop and implement case management plans in collaboration with the members, caregiver, physician, other appropriate healthcare professionals, and the members' support network to address the members' needs and goals.• Perform ongoing care plan monitoring to evaluate its effectiveness and suggest changes accordingly.

• Provided detailed case management to individuals and their families while working with an interdisciplinary team to provide the best care to those served.• Completed per-admission screening for the intellectual/developmentally disabled and submitted waiver funding.• Delivered wide-ranging services to individuals who were dually diagnosed, including mental illness (MI) and developmental disability (DD), living under Medicaid Waiver Services.

Champaign, Il

• Supervised a high-performing team comprised of DSP Staff and case managers in a residential setting.• Worked with Clinical Support on creating Behavioral Support Plans and provided clinical impressions to the psychologist.

Bradley, Il

• Applied and maintained ongoing compliance requirements on a federal and state level and reconciled and audited facility budgets and finances.• Introduced, developed, and directed the successful implantation of individual Person Center Plans.• Led a high-performing team of 100 staff through a committed approach to coaching and training to exceed teamwork, customer service, clinical, and financial objectives.

Master'S Degree, Human Services

Activities and Societies: Emphasis: Leadership and Organization Management

Bachelor'S Degree, Human Services

Activities and Societies: Graduated Cum Laude