- Scrum Master for Digital Solutions - Bank Solution Center with focus on Payment Card Industry (PCI) Data Security Standards, Fair Credit Reporting Act (FCRA), and Bank Business Process Management - Experience working with Vendor and off-shore development teams within the Agile framework.- Led the Bank Agile Enablement Team that was charged with implementing Agile practices in the Bank Solution Center. - Mentor and coach new scrum masters and product teams aligned with Bank Solution Center- Facilitator for the Bank Agile Community of Practice Forum to provide education and information sharing among product teams.

- Executed Bank Planning Team meetings where planned and active work was reviewed (work effort status, sourcing plans/forecasting, work effort sequencing, Bank IT Portfolio budgets, change requests, Program level issues, risks and dependencies)- Led annual cycle timing activities with Bank Business Partners, Business Architecture and Solution Architecture to develop high level estimates and durations for all Bank Planning and Strategy office idea submissions - Steward Bank work efforts through the work activation process (Developing Project Charters and executing sourcing plans)

- Provided coaching to Property and Casualty Systems IT Service Management Design activities. - Assisted with the creation of Service Level and Operational Level Agreements which outlines negotiated agreement between Business and Systems.- Coached Systems development efforts and Service Level Managers to ensure an operational support structure are in place for services built and/or purchased.- Partnered with Service Level Manager and Vendor Advisors to ensure proper reporting and support expectations are captured and incorporated in service provided contract.- Maintained Service Design documented processes, procedures, job aids and training for Systems department team- Led stakeholder review of Service Design process and implement Continual Service Improvements as necessary

- Lead the P&C Systems Change advisory board that reviews all implementations impacting Auto and Fire Products- Maintained the P&C Area forward schedule of change- Reviewing product change records and ensuring proper controls are in place (Approved Change Windows, Evidence of Test, Business Partner sign-offs)- Conducted post implementation reviews on changes causing adverse impact to the organization - Assisted P&C Change Manager with tactical day to day activities

- Identified and facilitate dialog on release Level issues, risk and dependencies- Create and maintain Release schedule (cutoff dates, scope/code freeze)- Collaborate with work efforts on entrance criteria on entering a release- Communicate with Change, Configuration, Incident/Problem management teams on scope for upcoming releases. - Led implementation activities and stakeholder communication for P&C major and minor releases.Assisted P&C Release Managers with tactical day to day activities

- Assist Project Manager with the tactical day to day activities and facilitative processes management.- Act as primary contact for development team members- Partner with IT Solution Architect on the creation of high level design specifications to meet business requirements. - Collaborate with project teams on identifying, mitigating and resolution on project level issues, risks and dependencies- Assist project manager and planner with project schedule creation, acquiring additional resources, collecting project status, and communicating updates to project schedule.- Assist project test and implementation coordinators with test and production implementation plan.- Provide formal communications to stakeholders- Create and execute project transition plans

- Assist Project Manager with the tactical day to day activities and facilitative processes management.- Act as primary contact for development team members- Partner with IT Solution Architect on the creation of high level design specifications to meet business requirements. - Collaborate with project teams on identifying, mitigating and resolution on project level issues, risks and dependencies- Assist project manager and planner with project schedule creation, acquiring additional resources, collecting project status, and communicating updates to project schedule.- Assist project test and implementation coordinators with test and production implementation plan.- Provide formal communications to stakeholders- Create and execute project transition plans