Heather Mcfarlane Email & Phone Number

Whitley Bay, England, United Kingdom

All of the below with the added responsibility of training and supervising two other members of staff, being culpable for any and all errors and issues that occur in the branch, attending managers' meetings, and reporting directly to the SBDM (Area Manager). As the replen manager for the area, I receive large amounts of jewellery retail stock from head office on a regular basis to sort and distribute amongst the 11 branches in the area. My objective is to ensure that each branch receives the stock that they are most likely to sell and that the branches receive this stock in a timely manner. This requires a good general knowledge of the customer base of each of the 11 branches and the ability to prioritize my workload to ensure that all of my responsibilities are fulfilled.

Ashington, Northumberland, Uk

At Ramsdens I have many roles within the title of branch assistant. Ramsdens is a pawnbroker, foreign currency exchange, gold buyer, and jewellery retailer, as well as other minor products and services. The most complex service is pawnbroking which involves identifying, testing, and arranging loans on a variety of gold and silver jewellery. In order to do this, I must have I keen eye for detail to ensure that I identify the correct metal and, in the case of diamonds, gemstone. I must also accurately test the items to ensure that my initial identification is correct. I must calculate the correct loan amount to offer the customer using accurate mathematical skills then explain what the loan involves and what is expected of them in a way that the customer can easily understand prior to any contracts being signed. Through jewellery retail and foreign currency exchange, I build rapport with the customers while ensuring that they receive excellent service and leave the branch with what they want and a positive view of the company.Since my branch manager takes on a lot of work from the area manager, she is often unavailable during the day to day running of the branch, I have unofficially taken up the mantle to ensure that we are legally compliant (as we deal with a lot of personal and sensitive information), that the branch is kept clean and tidy, and that all the background work, e.g. the weekly reports that are required by head office, are completed accurately and in a timely manner.Upon returning to the business after several weeks furlough I have been tasked with running another branch in my area while the branch manager of that location remains on furlough. It is my responsibility to ensure that both staff and customers adhere to government and company Covid-19 health and safety guidelines as well as completing the usual tasks required in the running of a branch.

Blyth, England, United Kingdom

Upon starting my volunteer time at Community Link I enjoyed the day to day activities that come with working in a small store. I was involved with everything from general housekeeping to sales to cash handling as well as engaging with the customers to ensure they are receiving the best service possible.

Newcastle Upon Tyne, England, United Kingdom

At Serco, I worked in the Broadband Technical Support department for Sky. This role involved taking calls from customers and advising them on how to fix various problems with their broadband from setting up a wireless connection to importing their emails from the sky website onto a mail client on their computers to more in-depth issues including incompatibility issues and setting up manual IP/DNS details on their pc. I was also been trained in the billing area of the sky customer accounts which involved explaining bill details to customers, setting up direct debit payments, adding/removing products, investigating anomalies. I also received further training which meant I was working on the telephone technical support line, in addition to broadband, which included helping customers use the various telephone services, investigating telephone faults, logging unresolved issues with the engineers, and booking engineer appointments.

Ipswich, England, United Kingdom

At AXA I worked with several different products through various partners within the Home Insurance department. As a customer services representative, my day to day tasks included answering calls from customers to service their insurance policies (including change of address, amendment of cover, and cancellations). I also took calls from potential customers both directly and through partner transfers to give quotations on several products. In addition to this, I also actioned post that was received as well as faxing, photocopying, and other ad hoc duties when required. I have also been lucky enough to have had several weeks’ secondment into the UAT department (User Acceptance Testing) where I spent my time testing new quotation systems to ensure that they work online and in the call centre as well as transferring to the live policy system when purchased. I would also test to ensure the underwriting criteria are met in these systems. Most of this work involved data entry of one kind or another and I worked with several different systems and products.

Ipswich, England, United Kingdom

As an office administrator, I answered incoming calls from clients, consultants, and personnel at the solicitors’ firm the company works in conjunction with, called clients to make appointments and confirm appointments made and liaised with Independent Financial Advisers who wished for us to see their clients. I also performed general office tasks like inputting client information onto our database, updating spreadsheets, sending mass mail out by both email and regular mail, photocopying, and emailing the consultants their diaries daily. During my time at Sovereign, I have also arranged advertisements in both local and national newspapers, created PowerPoint presentations for the Directors, completed stationery orders, and various other ad hoc duties as and when required.Not long after my being made redundant Sovereign went out of business.

Blyth, England, United Kingdom

As a sales assistant my role was to:• Answered customer queries (both in-store and via telephone)• Stock the shelves• Processed sales through the till• Mark off and bring in deliveries• Implement promotion changes• Locate and provide petty cash codes to other stores (via telephone)• General cleaning duties as and when requiredOccasionally I would travel around the UK and Ireland for store refits and openings. I also organized and maintained the storeroom area for easy access to goods on behalf of the staff.

Bachelor Of Science - Bs, Biology, General

A-Level, Photography, B

Adv. Gnvq, Communication And Media Studies, Merit