• Managed Promotional Branding Project Jobs to meet client deadlines• Coordinated with Creative team to ensure timelines were met for customer art work and approvals• Worked with the Factory to ensure all necessary materials were in house for each job • Procured needed materials for each job • Worked with Engineers to schedule projects for production• Communicated with the client for pre-payments, shipping details and all other misc. communication throughout the duration… Show more • Managed Promotional Branding Project Jobs to meet client deadlines• Coordinated with Creative team to ensure timelines were met for customer art work and approvals• Worked with the Factory to ensure all necessary materials were in house for each job • Procured needed materials for each job • Worked with Engineers to schedule projects for production• Communicated with the client for pre-payments, shipping details and all other misc. communication throughout the duration of each project • Reconciled Purchase orders, Packing lists, invoices and approved bills to be paid by accounting • Shipped all orders that were made in the LA Factory• Set up larger production orders for overseas production and managed the communication with China Factory’s to ensure timely delivery to the US • Organized Drop Shipping details and any special carton markings for each Client Show less

• Supported Fiber Construction Team who oversee multiple projects, ensuring that all identified milestones have been met and are within the project timeline• Issued PO’s to General contractors for construction work to be conducted in the LA area • Worked with Internal Team to vet work completed and processed invoices accordingly• Responsible for any special reporting required for the projects themselves to the customers and/or internal organizations • Worked with internal team… Show more • Supported Fiber Construction Team who oversee multiple projects, ensuring that all identified milestones have been met and are within the project timeline• Issued PO’s to General contractors for construction work to be conducted in the LA area • Worked with Internal Team to vet work completed and processed invoices accordingly• Responsible for any special reporting required for the projects themselves to the customers and/or internal organizations • Worked with internal team and outside GC’s to Cancel $4M in aged po’s resulting in avoiding a budget increase request to the clients• Implemented a new process for processing permits from the city to ensure timely payment • Managed 100+ emails and requests per day, tracking each action on a large Excel Database that rolled up into a larger database to be used for upper management reporting• Provide assistance entering jobs and updating jobs in CRM • Miscellaneous projects/reports as requested • Assist with access arrangements for major projects • Prepare slide decks as needed for Senior Management meetings Show less

•Managed all daily operations, process orders via EDI System and website, coordinated shipments with 3rd party logistics warehouse, RMA management, invoicing, internal and external customer inquiries, •Created processes and procedures as needed and required for a startup company with growing and changing needs•Reduced 90% of office paper/printing costs by implementing a paperless system and improving functionality for multiple departments saving 2 hours of man power daily

• Process orders via: Phone, Fax, Email• Pull EDI orders into the system• Manage Distrubitor orders – coordinate with the warehouse and customer. • Reduce the amount of discrepancies for disturbitor orders by creating an efficent planning process.

Assisted Customer Service manager with reorganizing the Customer Service department to run more efficiently and take on new roles to better support sales. • Identified potential service breakdowns and leveraged opportunities for improvement.• Established audit processes to help support the goals of ongoing customer satisfaction, Sales and business success. • Implemented a lot hold program for customers to reserve a large amount of product and order as needed. Duties included:… Show more Assisted Customer Service manager with reorganizing the Customer Service department to run more efficiently and take on new roles to better support sales. • Identified potential service breakdowns and leveraged opportunities for improvement.• Established audit processes to help support the goals of ongoing customer satisfaction, Sales and business success. • Implemented a lot hold program for customers to reserve a large amount of product and order as needed. Duties included: • Process orders from Purchase orders and Custom EMS forms submitted by Territory Managers• Process product complaints, replacements and returns• Sales reporting• Open and maintain new customer accounts• Maintain and update bill to accounts accordingly• Provide Territory Manager and Customer with accurate information of order status and delivery of Custom GMP and Express Media Service orders• Watch inventory levels and report to production when items are low• Process transfer orders from the US office to the Ireland and Japan offices. • Generate customer invoices for all international shipments • Use CRM to process and track samples, quotes and activities• Assist with various projects within the department• Assist Sales and Marketing with other projects as required Show less