Heather Mitchell Email & Phone Number

Dawsonville, Ga, Us

Alpharetta, Georgia

Supervise the Atlanta Sales Support team while also providing support to our Sales team. Deliver superior customer service. Handle all aspects of major market accounts as well as aid the team with any issues that may arise for our customers. Verify daily billing orders and make sure there are no discrepancies. Work with the sales team to make any changes to the orders before final billing approval. Contribute to account reconciliations on customer accounts to identify issues and rectify. Daily use of Salesforce CPQ with opportunities and quotes along with SAP. Guide my team members to be proficient and capable in their respective roles by providing positive reinforcement and constructive feedback. Responsible for employee time card processing, semi and yearly employee reviews and talent calibration.

Alpharetta, Georgia

Handled major market track builder accounts including DR Horton and Century Communities. Duties included entering orders, Po’s, verified orders were correct then pushed through the system to invoicing. Prepared weekly invoice packets for customers and provided follow up on over 30 day invoices. Provided monthly statements to customers after account reconciliation. Provided the payment application of biweekly checks from customers for cash application.

Alpharetta, Georgia, United States

Monitored and corrected billing errorsenhancing accuracy and customer satisfaction.Used Billtrust and One Source for streamlined billing processes and improved workflow.Optimized billing processes using SAP, Salesforce, and Microsoft tools resulting in improved accuracy and efficiency in COD and term billing operationsStreamlined communication channelspromptly addressing email requests and resolving issues leading to enhancedcustomer satisfaction and operational flow.Implemented rigorous quality control measures in weekly discount and tie-out reports significantly reducing errors andimproving financial accuracyCoordinated with cross-functional teams to identify and rectify billing discrepancies

Oakwood, Georgia

Post student payments, balance and receipt all departmental deposits, track and maintain multiple daily reports, provide superior customer service to students, faculty and staff, handle reception for the Business Office, custodian of petty cash.

Demorest, Georgia

Posted student payments, processed refunds, maintained billing, handled light collections, reconciled student accounts, maintained petty cash.

Jacksonville, Florida

Processed billing, light collections, data entry of monthly reports from international agents for invoicing for payment,compiled operational metrics information for monthly report for senior executives and board members.