Working in a collaborative environment with internal and external customers to ensure accurate and timely scheduling of medical appointments for institutionalized patients. Create, analyze and manage daily reports for status of pending appointments. Troubleshoot and problem solve any exceptional situations.

Responsible for auditing patient accounts, negotiating of payment plans, preparation for legal proceedings. Effective communication between healthcare providers, insurance companies and patients regarding delinquent accounts and pending payments. Process resubmissions. Prepare supporting medical records. Generate billing statements.

Managed daily operations of outpatient medical clinic with several providers. Monitored activities and operations to ensure practice operated in accordance with State and Federal regulatory requirements, organizational policies and that best practice procedures were adhered to, and objectives were successfully met. Developed and implemented necessary organizational policies and procedures to ensure compliance in coding and billing. Initiated and monitored retraining of professional providers to facilitate compliance and standardization in billing practices. Oversaw front desk, billing, intake and medical records personnel. Responsible for interviewing, selection, training, coaching and supervising assigned staff. Defined job responsibilities, qualifications needed, and measurable performance expectations for medical support staff. Evaluated staff performance, identified opportunities for improvement, implemented definitive plans to achieve goals and provided positive feedback with tangible rewards when performance exceeded expectations. Directed administrative meetings and attended other meetings as required. Cultivated and maintained strong relationships with providers, support staff, patients, and outside professionals.

Provided medical assistance to multiple providers in an outpatient walk-in care clinic. Performed radiological exams, assisted in minor office procedures, phlebotomy, lab specimen prep, and CLIA waived testing. Set up exam rooms, checked in patients, obtained vitals, notified provider of significant findings and relevant observations, and documented in EHR. Processed incoming requests for prescription refills, specialty referrals, assisted with scheduling patient appointments, managed inventory for clinical and DME supplies, and provided coverage for front desk as needed.

Managed and oversaw outpatient family practice clinic with multiple providers. Directed the activities and evaluated the productivity of professional, clinical and administrative staff, utilizing supervisory discretion and unbiased independent judgement. Responsible for recruiting, training, mentoring, and supervising front desk, medical records and clinical staff. Facilitated administrative and clinical staff meetings and assisted with other meetings as assigned. Oversaw financial and purchasing functions as well as outside contractor relations. Worked with contracted billing agency to ensure the appropriate revenue management policies, procedures and systems were in place to allow for billing and collection effectiveness. Developed and managed department operating budget and prepared departmental reports.

Set up exam room, checked in patients, obtained vitals sign, documented clearly and concisely chief complaint. Performed venipuncture, collected and processed lab specimens as ordered by provider. Maintained a system for continuity of care for lab results, diagnostic referrals and results, and specialty referrals. Set up and assisted in surgical procedures. Responsible for sterilization in accordance with OSHA standards. Received, interpreted, verified and processed provider orders and incoming requests from patients, insurance companies and other community providers. Coordinated provider schedule, monitored schedule for inaccuracies and managed patient appointments.