Heather Morrison Email & Phone Number

Grand Rapids, Michigan, United States

• Consult with the executive team about general operations and co-determine company goals, brand strategy, and other related strategic initiatives.• Establish and implement policies, goals, and processes that align with company mission, vision, values, and goals and drive value and impact to customers. • Ensure all promotional efforts are in alignment with the company’s mission, vision, goals, and objectives.• Provide input and research on the development of new and emerging services.• Collaborate with the executive team to develop strategic initiatives that will allow the organization to increase sales and retention from new and existing customers.• Analyze financial statements and sales reports to measure productivity to determine necessary budget, cost reduction, and program improvement needs. • Negotiate pricing and contracts with vendors. • Collaborate with the executive team to establish and maintain an organizational structure that drives company productivity and employee engagement.• Provide guidance regarding personnel requirements, subcontract requirements, and equipment needs. • Develop, implement, and evaluate optional professional development opportunities and required training. • Train and ensure all employees are aware of and comply with company, government, and customer policies, procedures, and regulations.• Assist with the hiring and performance evaluations of reporting employees.• Oversee employee’s daily activities and discuss job performance with them to identify challenges and opportunities for growth and mentor employees to resolve potential problems.• Communicate with current and potential clients about company services and products as a solution to their marketing needs and challenges. • Coordinate the development and fulfillment of approved client projects by collaborating with internal and external teams (creative, web, print, etc.) to ensure high quality on-time deliverables.

Grand Rapids, Michigan

• Develop and implement new policies to ensure team efficiency • Analyze training needs and coordinate staff trainings• Process payroll utilizing ADP Payroll• Maintain personnel records utilizing Employee Navigator and ADP• Encourage staff advancement through yearly performance reviews and coaching • Develop and deploy monthly professional development objectives• Create job postings, vet candidates, and assist in the process of interviewing and selecting applicants • Utilize Monday.com to plan and conduct new employee orientation and training • Analyze compensation and benefit policies to establish competitive programs • Address current and prospective employee questions about policies, job duties, working conditions, wages, benefits, and other work-related information• Coordinate and supervise office activities and group outings for staff• Research, recommend, and implement the installation of hardware and software changes• Negotiate contracts with consultants and vendors for services and products• Recommend and implement updates to the company’s Salesforce Lightning platform• Create custom Salesforce Apps to generate buy-in through unique user experiences for each team• Increase team efficiency by creating Salesforce Reports, Dashboards, Objects, and Fields• Manage the administrative console of Google, Jive, Monday.com, and Salesforce• Create a positive work environment where people feel comfortable expressing their opinions and sharing their ideas

Grand Rapids, Michigan

• Assisted customers via phone and email with website, social media, and marketing support• Co-developed and managed a social media marketing plan for clients• Coordinated client billing needs with billing department• Handled sales calls and worked tradeshow events• Used WordPress to develop turnkey websites to use for sales purposes• Manged Nameservers, DNS Records, and domain renewals for client websites• Used Hootsuite to schedule and manage client’s social media posts• Developed template emails and task procedures to ensure brand clarity for Innexus• Used Google Apps for Work to set-up domain-based email for clients• Executed Innexus’ Facebook marketing plan: facebook.com/GetInnexus

Lowell, Michigan

• Managed office inventory• Coordinated and entered accounts payable• Assisted customers with appointment scheduling, check-in and out, and product ordering • Organized and initiated managerial projects • Processed patient recall postcards and phone calls and categorized information for analysis • Explored medical billing codes to increase revenue per appointment • Reviewed and updated weekly time entries • Conducted research, compiled data, and prepared presentations as requested• Developed filing systems to ensure documents are easily located• Participated in forming community service projects• Assisted team as needed due to absences or heavy patient schedule