Heather Low Email & Phone Number

Cranston, Ri, Us

United States

Providence, Rhode Island, United States

Fostered customer and boundary partner relationships to advance account plan. Inspired internal partners to develop product knowledge, improve selling skills, and attain sales goals. Indirectly supervised 8 sales executives.• Cultivated current book of business worth $6M+ in annual revenue, producing renewals and adding new accounts through delivery of exceptional customer service and offering new solutions.• Addressed escalated customer issues and leveraged resources, implementing actionable solutions and mitigating risk.• Identified strategic cross- and up-sell opportunities to expand sales.• Researched and defined customer needs across 100+ federal, state, and municipal government, healthcare, retail, and private business territory accounts, negotiating 200+ contracts and service level agreements to exceed sales quotas by 100% year-over-year (YoY) while remaining sensitive to budget constraints and adhering to client procurement requirements.• Negotiated 1K+ contracts with information technology (IT) professionals and C-suite executives for existing core offerings and upsold cloud services.• Polished and presented 200+ professional sales demonstrations to individual clients and groups, capturing $200K in sales annually through confident communication of product knowledge, product recommendations, and effective persuasion to overcome concerns.• Utilized superior de-escalation tactics to overcome objections and build customer relationships, realizing decreased customer churn, increased revenue, new product upsells, and enhanced customer satisfaction.

Providence, Ri

Interacted with clients, reported progress, incorporated feedback, and managed change. Defined project scope, timelines, resources, and requirements. Collected and analyzed data to calculate and monetize business value during decision-making. Championed communication to align internal stakeholder objectives.• Coordinated up to 15 people on 10 project teams and outsourced production to boundary partners when required.• Planned 100+ projects per month, guided quality assurance, reached milestones, and conveyed deliverables on time and within budget.• Met service level agreement (SLA) milestones consistently, adding to revenue growth and increased customer satisfaction.• Designed and implemented new company product installation guidelines, including writing methods and procedures (M&P), seeking stakeholder input, working with boundary partners, and ensuring customer satisfaction.