Heather Phillips Email & Phone Number

Plymouth Meeting, Pa

•Facilitate meetings, written communications, and one-on-one conversations with team members to improve quality of service to clients.•Develop and grow a team by fostering an environment of open feedback and helping them reach their performance objectives.•Support recruiting efforts by training and coaching new hires.•Lead by example as a model Health Assistant helping clients with any issues related to their healthcare or benefits

Plymouth Meeting, Pa

Plymouth Meeting, Pa

Answer inbound and place outbound calls on the following topics:Medical BenefitsClaims questions, problems andescalationsMedical education and counselingMedical and Treatment decision supportAct as clients’ first trusted source for questions regarding Benefits and Medical careAct as clients’ first trusted source for coordinating activities and resources that enable Members to get the right care at the right timeAssist in the coordination of services with providersCollaborate with team members to deliver best possible service experience

Indonesia

• Compiled information for proposal development, resource mobilization and public information purposes, including program overview fact sheets, media kits and presentations• Provided input to narrative reports and other information sharing requirements of the unit• Assisted in identifying particular project possibilities in relation to expressed governmental needs and available capabilities and resources• Provided input to the development of new project proposals• Assisted in developing training materials and modules for the unit and to be distributed to government and other relevant agencies• Counseled, translated, and acted as liaison between trafficking victims, the IOM, and various government and international officials

Ghana

• Designed and implemented community outreach projects to sensitize a rural source community to the dangers of child trafficking• Taught all subjects to Class Four at SRAWESCO Junior High School• Implemented and taught a peer mentorship training workshop for qualified high school students to promote the reintegration of trafficked children and establish anti-bullying measures• Identified an area in need of further attention (IT classes) and wrote grant proposal

Syracuse, New York

• Composed and edited narrative grant reports, Periodic Progress Reports and Annual Progress Reports to both corporate and government donors• Compiled information for proposal development and community needs assessment• Created and edited correspondence, tracking spreadsheets, and promotional material • Assisted in implementing a comprehensive customer satisfaction survey including creation of questionnaire and compilation of results• Provided extensive administrative support to the Program Director and assisted with program implementation

Indonesia

• Taught English to students in at all grade levels from elementary to senior high school• Taught various courses to students of the teacher training university including Pronunciation, Writing, Speaking, and Cross Cultural Communication• Assisted the university with translation, education consultation and other English language needs• Served as mentor and advisor to both high school and university students interested in pursuing a career as an English teacher, continuing education abroad, or working internationally• Assisted VIA with consensus based decision making for 2009/2010

Greater Philadelphia Area

• Researched and developed new travel products to China, India, Thailand, Viet Nam, Indonesia, Australia, and New Zealand• Communicated with international suppliers to ensure customer satisfaction and negotiate rates and contracts • Maintained current product for Asia and the South Pacific• Trained new members of the Asia and South Pacific development team in use of specific database procedures, product familiarization and company policy• Traveled to Helsinki, Finland to attend trade show while considering product expansion in that country• Traveled to Germany and Austria to ensure product quality and customer satisfaction

Ma, International Relations

Focus on Negotiation & Conflict Resolution and Global Development GPA 3.89/4.0 Relevant Coursework: Girls’ Education in the Developing.

Ba, English, Minor: Communications

Education record

Education record