Design and develop business ideas and operations. Developed professional relationships and interacted via e-mail and web interactions. Filed and prepared business taxes. In charged of pricing and purchasing goods to sell. Used various office tools to label and and design business goods. Utilized Adobe photoshop to create and edit business designs. Craft and create handmade goods to sell. Ensuring proper stock of product to meet customer needs.

Field and process incoming calls. Provide accurate knowledge of Medicare advantage plans andprescription drug plans. Maintain a high level of accuracy in notating member inquiries and issueresolution. Intake grievances and forward to the appropriate departments while remaining calm andimpartial. Properly investigate and explain details regarding member medical and prescription claims.Navigate and utilize workflows designed for maintaining a high level of quality and meeting HIPAAregulation standards. Navigate multiple windows and screens while intaking inquiries. Be a point ofcontact between members and various aspects of their coverage including: doctor's offices, pharmacies,and medical groups, while championing for our members to ensure proper billing and coveragedeterminations. Initiate requests for prior authorizations and run test claims for medications to confirm pricing and coverage. Show a high level of care and concern for a senior market while remaining patient as they are assisted in navigating their insurance coverage.

Field and process incoming calls. Provide accurate knowledge of Medicare advantage drug plans andprescription drug plans offered by the company. Maintain a high level of accuracy in notating member inquiries and issue resolution. Intake grievance information and forward to the appropriate departments while remaining calm and impartial. Properly investigate and explain details regarding member medical and prescription claims. Navigate and utilize workflows designed for maintaining a level of quality. Navigate multiple windows while intaking inquiries by members. Be a point of contact between members and various aspects of their coverage including doctor’s offices, pharmacies, and medical groups while championing for members for accurate billing and coverage. Initiate requests for prior authorization and run test claims for medications to confirm pricing and coverage. Show a high level of care and concern for a senior market and patience while helping them navigate their insurance coverage. Assist team supervisor in overseeing team of employees and holding them to company and Medicare standards. Assisted in escalated customer phone calls. Assisted in team meetings and assisted in motivating theteam in improving their metrics. Responded to rep audits and listened to phone calls for quality. Provided constructive feedback for the team regarding phone calls and adherence to standards. Pulled up team metrics and provided information to team regarding call statistics and surveys. Followed up regarding subpar survey ratings and assisted in other duties as needed by the supervisor.

Field and process at least 150 calls per day, accurately take down customer information on applications for credit, keep accurate records of calls made and received, transfer calls to appropriate departments, take messages for unavailable representatives and delivery messages in a prompt manner, maintain positive attitude to promote excitement for company programs, maintain knowledge of all approved script, resolve conflicts tomaintain good customer relations, remain calm with aggravated customers, retain information to refute all objections and questions in regards to company programs, accurately place information on to shared google documents and maintain an open line of communication with all members of team management.

Trained and mentored new cashiers. Accepted merchandise returns. Managed cashier shifts and breaks. Built and maintained productive relationships with employees. Documented performance issues. Prepared special orders for shipment. Counted and balanced cashier drawers. Opened and closed store, made bank deposits. Addressed customer problems and complaints in person, via phone, and e-mail. Maintained visually appealing and effective displays for entire store. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service ream members to give exceptional service throughout the entire shopping experience. Kept current on market and product trends to effectively answer customer questions. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Offered direction and gave constructive feedback to motivate team members. Recruited, hired, developed and retained retail talent for the company. Processed shipments and maintained organized stock shelves. Processed international and domestic freight. Processed all sales transactions accurately and in a timely fashion. Unloaded trucks, built shelving, stocked shelves and loaded merchandise onto trucks and into customer vehicles. Reorganized sales floor to meet increased stock demands. Exercised sound judgement in issuing credits and making exceptions to policy to maintain high levels of customer satisfaction. Prevented company loss by both customer and employee theft. Answered phone calls in regards to various aspects of store and products. Effectively maintained professional communications with vendors via e-mail and phone conversations. Maintained professional communications with customers via e-mail. Processed orders for office supplies. Maintained accurate paperwork in regards to purchase and customer special orders. Accurately calculated time for payroll. Interfaced with public via company approved social media platforms