Heather Perry Email & Phone Number

Lincoln, Ca, Us

Lincoln, Ca, Us

San Francisco, California, United States

-Worked with Marketing to create tests/pilots, long-term campaigns, and deeper understanding of patterns seen in client communications. -Facilitate testing of new company programs and assist during the developmental and roll out period of company initiatives.-Trained a team of 20+ stylists to work in the client retention program while also facilitating meetings with a focus on client disappointment and how to turn the experience around. -Acted as a voice of the styling field by advocating for them with confidence, credibility, and empathy. Provided feedback and actionable ideas to leaders, supervisors, and cross functional partners to improve styling experience.

San Francisco Bay Area

Promoted to Senior Stylist and the Proactive Team. - Create a high touch experience to reengage lapsed customers and draw in new business for the company.- Work in partnership with cross-functional partners on tests, initiatives, trainings, hiring, events, and ways to develop and grow the client experience. -Continually grow & beat metric goals while striving to surpass new goals.

San Francisco Bay Area

- Inspire women, men, and kids to look & feel confident about themselves with items selected. - Develop long lasting client relationships through personalized, thoughtful and detail-oriented Fixes and notes.

San Mateo, Ca

San Mateo, Ca

San Mateo Athletic Club, Ca

- Create genuine and meaningful relationships with members to help support membership retention.- Promote services and create awareness of the club through community outreach and events to create new business for the club.- Continually meet and surpass sales goals.

San Francisco Bay Area

- Coach and educate clients on how to make healthy lifestyle and behavioral changes in the areas of nutrition, exercise, weight management, tobacco cessation, stress management, and diabetes management.- Manage a caseload of up to 250 clients while still building personalized relationships with each of them.- Content creation for health education in the form of blogs, social media posts and campaigns.

San Francisco Bay Area

- Coach and educate clients on how to make healthy lifestyle and behavioral changes in the areas of nutrition, exercise, weight management, tobacco cessation, stress management, and diabetes management.- Review biometric screening and health risk assessment data with clients to determine potential areas for change.

San Mateo Athletic Club, Ca

- Resolve issues on behalf of members and assist with their questions and concerns.- Teach and manage employees to improve the member experience and adhere to safety regulations.

San Francisco Bay Area

- Created tipsheets, welltips, newsletters, and other written content focusing on health promotion for clients. - Created and edited health seminars that were presented to clients to help change their health in a positive way. - Researched topics pertaining to nutrition, fitness, smoking, prenatal care, and other wellness topics.

San Francisco Bay Area

- Assist an average of 40 customers per day in finding items that delight them.- Provide additional recommendations to customers through up-selling techniques that generate additional revenue for the store.- Create and maintain attractive merchandise displays with strategic placement of products to maximize purchases.

B.S, Health Education; Public Health, Gpa 3.4

High School Diploma, General Education, Gpa 3.8