Heather Pitre Email & Phone Number

Charlotte, North Carolina, United States

• Managed team which provided full Risk & Control portfolio for Commercial Card, Commercial Card Fraud,Prepaid Card Fraud and Treasury Fraud: Issues Management, Audits/Exams/Assessments, OperationalEvents & Losses, Enterprise Data Incident Management, Model Control, Business Continuity Plans, VendorManagement/Third Party Exit Strategies, Projects/Initiatives, Process/Procedure Governance, OperationalMetrics Dashboards and ‘Go To Green’ planning• Facilitated/analyzed Prepaid Fraud OCC Exam; ensuring all impacted organizations provided complete andtraceable responses to OCC requests• Created, socialized, and implemented Prepaid Card Issue management processes and governance• Generated Executive and Risk reporting for issues management• Created approach, tracking and action plans (project plans) for milestones for Regulatory Consent Orderrequirements

Charlotte, North Carolina

Charlotte, North Carolina Area

 Conducted Proof of Concept execution to prove functional viability of 3 vendors; pursuant of selecting a vendor application capable to support theintricacies of Bank of America’s 13 lines of businesses within Wholesale Credit and all aspects of the credit lifecycle: Sales Pipeline, Origination,Underwriting, Fulfillment, Booking, Accounting, Monitoring & Servicing Integral participant in the selection of a configurable vendor solution to support the Wholesale Credit Transformation Business Strategy Participant in selection of, and partnered with implementation vendor to provide planning, execution and oversight of all functional design deliverablesfor the build out of the Salesforce-based nCino application Worked closely with vendor to prove Information Security standards regarding Cloud-Based Technologies were met through permit to send process Identified all impacted upstream/downstream integration points; created and presented the scope of work to all technology stakeholders and impactedapplications Gathered all technology estimations and provided side by side comparison in cost and benefit between vendor competitors to quantify vendor selection Champion of agile methodology transformation Led team in defining data transformation logic: derivations, mappings and integration trigger points Led the building of tactical pre-transformation fulfillment functions in Appian platform; business process efficiency gain of 40%

Charlotte, Nc

 Built Global Underwriting application to meet the needs of 13 lines of businesses in Wholesale Credit and Treasury Assessed and led team in the design to meet Regulatory requirements, to include: Dodd Frank, CRA/HMDA, ESignature, Reg O, Reg B Represented system functionality during Office of The Comptroller of the Currency (OCC) audito Assessed Matters Requiring Attention (MRA) and managed system adjustments to close MRAs within aggressive timelines supplied byOCC Successfully led dynamic global teams of managers, developers, analysts & QA automation analysts & engineers to deliver on $10MM/year over yeartechnology programs; ensuring the goals/objectives of business strategies were executed effectively Fostered a trusted advisor relationship with business executives and business subject matter experts by continuously looking for opportunities in processimprovement and risk mitigation Conducted tool assessments & selection and utilized existing toolsets in the creation of proven & sustainable best practice processes for designdocumentation and testing Led enterprise-wide strategic ‘New BAC’ program in pursuit of $12MM savings. Worked closely with finance to prove/communicate cost savings toexecutive management Conducted system assessments during the Merrill Lynch merger. Recognized for having the most comprehensive project charter across all of theproposed technology consolidations

Charlotte, North Carolina

 Built and mobilized a global delivery team to build a data warehouse/business intelligence platform for the initial purpose of productivity metrics Managed all aspects of the program: financial, strategy, requirements, design, build, execution Influenced the scope of the program to broaden the platform purpose to become the current wholesale credit data hub for reporting and provisioning Successfully implemented star-schema Teradata data warehouse with Microstrategy Business Intelligence universe Replaced 4 business managed applications with one servicing, analytics, monitoring & fulfillment tool (Microsoft .net)

 Became the ‘go to’ person for subject matter expertise on the web based Risk Monitoring system in less than a year Leverage a combination of technical expertise, business acumen, and documentation proficiency to rapidly generate, refine, and prioritize end-to-enddesign requirements for small to mid-sized projects involving line of business, software/hardware developers and vendors Partner with clients through entire project lifecycle: problem definition generation, requirements gathering, process design, gap assessment, functionaldesign, technical design, construction, testing, implementation and support. Played key roles in: leading overall project, innovative design ofsimplification technical solution to complex business requirements, and system infrastructure analysis and improvement. Frequently responsible for entire portfolio of project deliverables requiring facilitation and collaboration among many functional groups: TAs, BAs,SMEs and Process owners

 Provided web-based and client/server application support in n-tier multi-platform environments Led the Risk Intelligence System of Knowledge (RISK) application transition from development to support -- quickly realizing the absence of criticalapplication support documentation, Interviewed the application development team to gather information used to create the system documentationultimately relied upon by the technical support group and the helpdesk Responsible for research of complex application issues and data integrity using DBArtisan & SQL Programmer for Sybase, Oracle and MS SQL Serverbased applications Coordinated with Process Owners and SME’s to educate the support team on the business partner’s processes, products and procedures Responsible for source code management and migration, data transformation and manipulation, and routing of queues in MQ to the Search andStrategyware environments for Credit Bureau scoring information for the Desktop Decisioning Loan Decisioning System Responsible for prioritizing application defects and enhancements with the client for the RISK application Designed and Implemented Knowledgebase and Incident Tracking tool for Application Support Group and Helpdesk