Supervise EPM teamTrain new practices and staff from current practicesMonitoring and working system related help desk ticketsOverseeing and assisting in all system maintenance and clean upResponsible for reporting requests received from practices and administrationAssist in all practices being on boardedResponsible for assisting Manager and Director with any special report requestSupervisor EDI teamMonitor all billing through clearinghouseMonitor all rejections and resolutionsOversee all EFT/ERA registration paperwork completionOversee all EDI registration paperwork completion Involved in many quality improvement committees

Supervises Cash Posting and Credit Balance departmentsResponsible for reconciling daily bank deposits to cash posted in EPM systemResponsible for live check deposits done at Central Billing OfficeResponsible for all EFT/ERA downloads and postingResponsible for monitoring Credit Balances and refund processResponsible for approval of check requests for Credit Balance resolutionResponsible for ordering all bank supplies including Credit Card machines for all physician practicesResponsible for guaranteed processing of all credit card payments received over the phoneResponsible for assisting CBO Director in running reports Responsible for monitoring staff productivity and accuracy

Manage entire registration staff and PBX operatorResponsible for controlling activities within the admissions, registration, switchboard, cashier and patient inquiry work unitsResponsible for controlling activities within the business office function of the hospitalResponsible for coordinating and distributing to consolidated billing office all the necessary patient information for third party billingResponsible for all daily deposits and logsResponsible for receipts/logsWorking with patients to review bills and/or complaintsResponsible for guaranteeing all mail is out on a daily basisHolding monthly registration department meetingsAttending all department head meetingsPerformance improvement/Environment of Care committee memberWorking billing exception work list and many othersPoint of service collections

Responsible for billing initial bill for Medicare and Medicaid accountsFollow up on non payments Follow up on payment reportsMake phone calls to insurance companies for claim statusDo refunds as requestedWorking on Medicare’s Florida Shared ServicesWorking on Medicaid’s web portalWorking Medicare and Medicaid secondary claimsWorking with patients to ensure the account is paid in full by insurance companyWorking denials on Code Correct Denial systemTracking trends by payer of denied claims by reason codesTracking dollar amount of denied claims per payerCreating spreadsheets and graphs with denial tracking information

Daily deposit, posting payments, balancing postingBilling secondary and self invoicesCorrespondence with other locationsDaily and weekly reporting functionsTransmitting electronically to MedicarePatient Account Services – Tampa Bay Tampa, Florida

Responsible for obtaining patient informationDuties include bedside registration, upfront collections, insurance verification and authorization.Entering patient and insurance information into Meditech. Good working knowledge of Outlook, Host, Meditech, and other systems.Work directly with medical staff to ensure patient satisfaction.

Collections of phone billsResponsible for entering payments and notation into appropriate systemsInbound and outbound phone collections per guidelinesRestoring phone service as payments were receivedResponsible for setting up payment arrangements according to company standards