Heather Prendergast

Heather Prendergast Email and Phone Number

20+ year experience in Management in a range of sectors with Process Improvements, HR, business admin, project management, recruitment @ Carers Link Lancashire
54-56 Blackburn Road, Accrington,England,United Kingdom
Heather Prendergast's Location
Greater Blackburn with Darwen Area, United Kingdom
Heather Prendergast's Contact Details

Heather Prendergast work email

Heather Prendergast personal email

n/a
About Heather Prendergast

An experienced people leader able to motivate and energise a team to a common vision and purpose. A pragmatic and collaborative approach to problem solving with a real focus on customer service delivery. Drives continuous improvement with a real desire to make a difference, both to the team and the business. Significant experience in customer service, operational management, customer relationship management, projects, process improvements and change management. Broad knowledge base across a spectrum of business sectors including local government, utility, education, retail and banking.

Heather Prendergast's Current Company Details
Carers Link Lancashire

Carers Link Lancashire

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20+ year experience in Management in a range of sectors with Process Improvements, HR, business admin, project management, recruitment
54-56 Blackburn Road, Accrington,England,United Kingdom
Website:
carerslinklancashire.co.uk
Employees:
26
Heather Prendergast Work Experience Details
  • Carers Link Lancashire
    Finance Assistant
    Carers Link Lancashire Jan 2020 - Present
    Lancashire, England, United Kingdom
    View
  • Cannon Hygiene Uk
    Business Administration Manager
    Cannon Hygiene Uk Jan 2016 - Sep 2016
    Morecombe
    Managing customer contact centre help desk and high volume back office function. Providing administrative and telephony support to regional field sales teams, countrywide operational service centres, multi contract business customers and end user customers. Responsible for improvements in efficiency, performance, quality and reduction of customer churn.
    View
  • The Co-Operative Group
    Service Delivery Advice Manager, Hr People Services
    The Co-Operative Group Oct 2012 - Dec 2015
    Manchester, United Kingdom
    Responsible for the day to day operation of a high volume multi-channel HR Shared Services department. Supporting an employee customer base of up to 92,000, from retail shop floor to the executive, for all business areas across the Group portfolio. Driving a culture of quality, change, flexibility and continuous improvement across the service.
    View
  • The Co-Operative Banking Group
    Hr Admin Manager
    The Co-Operative Banking Group Sep 2011 - Oct 2012
    Manchester, United Kingdom
    Develop, motivate, organise and control the activities and resources of a team to deliver colleague satisfaction and operational objectives.Build effective capability in the team to ensure targets are achieved whilst continually maintaining all quality, regulatory and procedural standards
    View
  • Bolton Council
    Customer Service Division
    Bolton Council Aug 2004 - Mar 2011
    Bolton
    During my time in the Customer Service Division I held a variety of roles, these included:Customer Service Team ManagerContact Centre Duty ManagerClient LiaisonSpecial Project ManagerBusiness DevelopmentArea Office and Cashiers Manager
    View
  • Thomson Prometric
    Customer Contact Centre
    Thomson Prometric Jun 2002 - Jul 2004
    Salford Quays
    I held a number of positions with the company as my career progressed:Correspondence & Banking Team ManagerBusiness to Business ManagerContact Centre Team Manager
  • United Utilities - Vertex
    Service Enquiries Team Leader
    United Utilities - Vertex Jan 1998 - Jul 2002
    Lingley Mere, Warrington

Heather Prendergast Skills

Customer Service Performance Management Microsoft Office Coaching Change Management Customer Relations Negotiation Problem Solving Call Center Team Leadership Process Improvement Policy Interviewing Root Cause Analysis Implementing Processes Avaya Nortel Team Motivator Performance Analysis Performance Improvement Customer Experience Outstanding Customer Service Team Building Organizational Change Employee Engagement Service Delivery Business Process Improvement People Management Employee Relations Leadership Interviews Management Human Resources Team Management Crm Personnel Management Stakeholder Management Recruiting Project Management Business Development Employee Training Project Planning Training Time Management

Heather Prendergast Education Details

Frequently Asked Questions about Heather Prendergast

What company does Heather Prendergast work for?

Heather Prendergast works for Carers Link Lancashire

What is Heather Prendergast's role at the current company?

Heather Prendergast's current role is 20+ year experience in Management in a range of sectors with Process Improvements, HR, business admin, project management, recruitment.

What is Heather Prendergast's email address?

Heather Prendergast's email address is he****@****l.co.uk

What schools did Heather Prendergast attend?

Heather Prendergast attended Bolton College, Warrington Collegiate Institute, Great Sankey High, Blackburn College (Uk).

What skills is Heather Prendergast known for?

Heather Prendergast has skills like Customer Service, Performance Management, Microsoft Office, Coaching, Change Management, Customer Relations, Negotiation, Problem Solving, Call Center, Team Leadership, Process Improvement, Policy.

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