Heather Pugh Email and Phone Number

Providing administration duties to the Occupational Health and Wellbeing department. This includes processing pre-employment forms and arranging medicals for new members of staff to provide health clearance for role, and processing referrals and arranging appointments for existing staff to provide support and advice to those who need it. My role also includes managing department communications for health and wellbeing promotions; putting information and resources together for awareness dates throughout the year and making this available to staff.

A dynamic role recruiting and rostering nurses and paramedics into police custody suites. I am responsible for managing several regions within the UK; headhunting candidates to fill vacancies and scheduling staff into shifts to cover 24/7 rotas at each location. This involves candidate resourcing and pre-screening, compliance checks such as DBS and governing body registrations, and on-boarding and arranging training to enable staff to work autonomously.

As Office Supervisor, I had a unique role managing many aspects of the business. My high-level organisation and planning skills allowed me to help each area flourish. In addition to the duties as Admin Assistant, my senior responsibilities also included spearheading therapist recruitment, accounts management and credit control, and attending networking exhibitions to promote services to prospective clients.

As Admin Assistant, I provided crucial admin support for the everyday running of the office and to the Managing Director. My main duties included scheduling bookings between clients and therapists, maintaining the CRM system, and compiling reports from survey data collected from new clients. I completed several large projects during my time in this role, such as restructuring the recruitment process for subcontracted therapists, and aggregating circa 10 years' worth of survey data to find national figures.

As Receptionist, my main responsibilities included the handling of bookings and cancellations both on the phone and in person, as well as taking payments and promoting products. I was also responsible for cashing up at the end of each shift and providing the manager with printed reports on the takings and sundries for that day. On a technical level, I had to provide the colour technicians with past colour records for their appointments, as well as update the records on the system with new information. On a personal level, I provided important client-care, which included making clients feel welcome when they arrived, making refreshments, and answering any queries.