Heather Ramirez Email & Phone Number

Conroe, Tx, Us

Spring, Texas, United States

The Woodlands, Texas, United States

● Performed day-to-day activities while receiving, researching, troubleshooting, and resolving inquiries through multiple channels in an efficient and caring manner to improve customer experience● Established effective internal department coordination to efficiently and timely resolve issues and became the solution for partners and clients by developing expertise to provide knowledge and answer technical support questions● Helped in creating a process to support the mitigation of arising issues using effective problem-solving skills● Provide practical suggestions to senior management for improving customer service delivery and related performance management processes and tools

● Provided effective management to ensure the execution of store operations within regulatory standards● Contributed a significant role in preventing financial losses by identifying the need for improvement and conducting coaching sessions for tellers on implementing policy and procedure while processing customers’ transactions● Established a positive work environment for tellers while supporting quality and compliance in ongoing functions and encouraging tellers for career growth● Reviewed documents daily by partnering with team members to assure accurate recording of assets and liabilities for preventing out-of-balance conditions● Completed numerous projects independently for timely completion and addressing arising issues efficiently Wells Fargo | The Woodlands, Texas