Currently providing BA Services to Land Services SA

Rejoined Bendigo and Adelaide Bank to introduce a Contemporary Lending Platform

During my time with BT I worked as part of the Tax Squad for Panorama, their new Superannuation Platform.

SAPOL is undertaking organisation reform in an initiative known as SAPOL 2020. To support this vision a number of centralised teams are being created to enable standardisation of processes and increased efficiency. The State Crime Assessment Centre is to be established in November 2017 and my key deliverables were:• Determine the technology needs of the new team• Provide business case justification for dual monitors• Document solution options and present advantages / disadvantages of each• Define business processes for team activities e.g. warrant execution• Engage with Court Authority to discuss the electronic exchange of documentation between the Courts and SAPOL

The Customer Communications Project is responsible for implementing OpenText Exstream as the replacement communications engine for HAMBS customers. Phase I has recently been completed with a mock run of EOFY statements and Phase II, the implementation phase has commenced and involves:• Validation of high level requirements • Elicitation and documentation of detailed requirements• Creation of business processes for:o New template creationo Generation of an existing communication process e.g. arrears processingo Issue an ad-hoc communication• Working with stakeholders to ensure their expectations are met• Working with internal teams to support the delivery of a web based portal and the implementation of the product (Design Manager, Designer, Empower and Command Centre)• Engage with support teams to complete knowledge transfer• Create project deliverables such as Detailed Requirement Document, Process Flows and updates to user guides

Website Redevelopment Project - this project involved a complete rewrite of the TAFE SA website and the role involved:• Validation of requirements• Development of User Journeys for different student types i.e. International, Local, Customised training, Study Tours, Funding eligibility, Apprenticeships and Trainees• Engagement with vendor to provide detailed requirements for wireframes / design • Introducing an interim Governance Model to minimise change to existing website• Delivery of a Website Governance Model• Scoping and approach for data migration to a new CMS• Validating design work by the Web Design Partner• Input and validation of URL mapping, keywords and taxonomy• Customer engagement• User Experience Testing

NEC won a contract in late 2014 to supply Network Service to the SA Government (SAG). As part of the contract they are required to provide an online portal which provides up the date information in respect to Service Requests, Requests for Change and other real-time data to Support desks in each Government Agency.This role has involved enhancing the portal and has needed me to drive:• Requirements elicitation• Gap analysis (to identify outstanding contract deliverables)• Quality Assurance Testing• User training and supporting documentation• Customer engagement

Bendigo Bank was a short term contract to implement an online application form for Savings and Transaction products.I'm extremely proud of the work our team did in the last 9 months and of the product that we delivered. The return on investment is exceeding expectations and it was a great team to be a part of.

Since joining SA Power Networks I have worked with various project teams to deliver the following:• SOA Platformo Define the requirements (both High Level and Detailed) to implement a Service Oriented Architecture platformo Engagement with Vendor to understand and help define Business Capability Modelo Define a business process for modelling with Oracle BPM tools and subsequent demonstrations to multiple business unitso Change Management activities to educate stakeholders in respect to new capabilities• Asset Data Managemento Defined asset data requirements in respect to the design and construction phase of the NBN roll out (Contract won by SA Power Networks in July, 2013)o Vendor assessment and selectiono Participation in Vendor design workshops• Customer Relations Roadmapo Due to technical stack upgrades and CIS OV application enhancements there is a significant amount of change impacting the Customer Relations Group. These changes are impacting not only SA Power Networks but a service provider based in Victoria. My role has been to identify all change affecting these stakeholders in the next 12 – 18 months and provide a visual roadmap reflecting all change.

Responsibilities:• Requirements definition and documentation for the necessary customisations prior to domestic deployment of the selected COTS product• Liaison with business, in-house development team and vendors for both the initial development, testing / defect management and ongoing production support • Quality Assurance Testing and the co-ordination of User testing• Training – responsible for creating the training material and the roll-out of both salesforce and QMobile across Australia and New Zealand• Defined scope and specific requirements to support the International roll out to our US, UK and Asian markets.• Production support for both technical and business / user related issuesWorked within a project team to implement the following new applications:• Cloud based CRM application (salesforce.com) • QMobile – a mobile device that interfaces with salesforce.com to enable call scheduling, call execution, ordering and customer management / profiling• Unstructured content – the provision of an iPad application enabling offline access to documents relevant to the sales process

Business Architecture:• Understanding the “big picture” in the context of business strategy• Identify business intent, scope and high level requirements• Assisted with the preparation of a business cases• Identification of dependencies, constraints, risks and issues • Collaborate with SA's to define Solution features• Provide Designs for people and process• Use of visual models (Enterprise Architect) • Recommend use of appropriate project methodologies e.g. SDLC or Agile• Facilitation of workshops• Ensure that I had an understanding of Industry best practice (both Finance and IT) and an awareness of Vendor applications that may have the potential to support the organisationSenior Business Analyst:• Definition of high level project activities and collaborate with the PM to ensure capture in the project schedule• Define "as is" processes• Determination of “to-be” processes• Captured and document requirements in a clear and concise manner • Ensuring issues and risks have been identified, documented and resolved (or mitigated)• BPR• Workshop Facilitation• Liaise with vendors and / or internal resources to support development and testing activities• Management of change requests• Document and assist with execution ofTest Plans and Test Scripts for UAT• Training and the creation of support materials and / or ensure that procedures were updated• Provide ongoing post implementation support for the designated warranty period• Support the Project Manager with regular and timely updates • Adherence to organisational project methodology and supporting processes and contribute to continuous improvement of same• Manage smaller / less complex pieces of work without the support of a PM ensuring that the defined project objectives were achieved• Prepare project metrics such as resourcing, project schedule or sprint backlog updates• Mentoring and peer support / reviews to less experienced Analysts• Sharing of knowledge

Credit Services Service Level Analyst• Provide support for business managers in relation to SL activities • Change Management for upcoming contractual obligations • Manage Relationships at all levels • Prepare Incident Reports and Volume Spike reports • Presentations for Executive Management and Governance Meetings• Continuous Improvement• Audit and Data Validation• Month End Reporting• Quality ChampionSenior BA – Westpac Transformation Project• Collect, analysis, define and document Business Requirements• System Design and document solution • Knowledge sharing with technical resources• BPR / CI• Relationship Management• Workshop Facilitation• Manage / Mentor junior Business Analysts• Configuration ManagementSenior BA – Secondment – BoQ• Review of Contract to ensure that all required SL's were implemented at commencement of the Outsourcing Agreement• Implementation of SL and Resource Reporting for all affected business units + ongoing support• Produced supporting documentation for how service levels were calculated/monitored• Configuration Management (record retention) for reports on a daily and monthly basis• Provided day-to-day support for business unit managers in relation to service level activitiesBusiness Analyst – Business System & Support Unit (Production Support)• Implemented projects to meet business needs within required time and budget constraints.• Problem analysis and resolution i.e. process or system issues.• Defect Management• Performed analysis and cost/benefit evaluation for system defects• CI of existing applications/processes• Communication, Change Management and SAT• Build and maintain relationships with key stakeholders, external SPG's and vendors.• Liaise with EDSCS and Westpac to resolve business issues and implement workarounds.• Provide system consultancy, SME knowledge and mentoring for colleagues and business SME's• Complied with configuration management procedures