With a Bachelor of Science in Psychology from the University of Missouri - St. Louis and a specialized certificate in Trauma Studies, I currently excel as the Site Director at Foss Swim School. My core competencies include data-driven decision-making, fostering professional relationships, and ensuring quality assurance through effective cross-team collaboration.As Site Director, my team has enhanced customer loyalty and staff retention by prioritizing positive engagement and professional relationships. We've successfully implemented strategic business planning and KPI management, aligning with the organization's culture and contributing to a cohesive, growth-oriented environment. My focus on training, program implementation, and computer literacy supports our mission to deliver exceptional service and develop the team's potential.