As a member of the Visa Commercial Solutions team, I'm focused on new business development and relationships within our Healthcare and Employee Benefits markets. At Visa, we uplift everyone, everywhere, by being the best way to pay and be paid. As such, I help Visa's client partners and prospects drive phenomenal member and customer experiences through innovative and seamless payment flows.

GM of Fiserv’s Healthcare Product & Business vertical. Leading overall strategy and P&L for consumer directed healthcare FSA / HSA/ HRA and transit payments.

First Data is now Fiserv. The new Fiserv offers unmatched market connectivity and innovative solutions to our clients. As the largest provider of card processing solutions with 1.5 billion accounts, we bring scale, quality, innovation, and industry expertise to the rapidly evolving market. We will integrate our collective technologies within card payments for seamless and effective delivery to our clients. We are excited to innovate with you!

Leads a high performing team that supports all aspects of activities to drive customer success. Responsible for health, engagement, and growth for enterprise, strategic-level customers. Focuses on best in class customer satisfaction and retention strategies. Develops and maintains an understanding of the customer's business model and ongoing needs to provide consultative leadership and support. Identifies optimization opportunities and builds action plans to drive execution. Builds and maintains positive working relationships across the enterprise in order to ensure cohesive support for the customer. Leverages technical, organizational and customer knowledge to advocate for customers and assist them in applying the right products/services to meet their needs. Effectively communicate First Data's technical value added solutions to meet customers' needs and drive revenue. Drives a culture of accountability, authenticity and professionalism. Responsible for hiring, onboarding and mentoring of a growing team of Account Management leaders.

From expanding your card portfolio to delivering more of what your customers want, First Data helps make growing your institution easier. Our portfolio of solutions is designed to meet the unique needs of global and national financial institutions and to be flexible enough for your specific needs.Providing business leadership and P&L management throughout the entire product lifecycle. Leads product strategy and planning to drive resource alignment and execution. Drives product development and enhancements including roadmap, scalability and strategy across markets. Leverages client relationship expertise and industry knowledge to drive awareness and understanding of customer and market needs.

At West, we help our clients engage with their customers through multiple channels such as text, voice, and email. We help brands make meaningful connections with their customers whenever, wherever, and however they want. Our vision is to set the standard for interactive customer engagement. As Director-Client Engagement, I build strong relationships and collaborate with my clients to deliver integrated technology solutions for every communication need. I'm responsible for ensuring my team delivers outstanding support to our clients as we anticipate their needs, offering consultative thought leadership and execution. I'm passionate about driving for results and encourage my team members, as well as myself, to continually challenge the status quo. My goal is to ensure my team enables our clients to acquire, care for and retain their customers by remaining constantly focused on operational excellence.

As an Account Development Executive, I was dedicated to driving the success of my client’s communication strategies. I partnered with my clients to clearly understand the overall strategy and needs of their business and identify ways to improve performance. I helped my clients optimize their engagements with their customers through multiple channels such as text, voice, and email. I leveraged business analysis and market trending awareness to spot opportunities for enriching the customer experience, lowering costs, and/or increasing revenue.

As Global Portfolio Director, I was responsible for driving alignment of supply and demand to support the application development strategy for credit and debit verticals. During my role, I built strong partnerships with Sales, Product, Client Development, and IT stakeholders to prioritize incoming project requests based on thorough ROI analysis. I tailored and led processes to facilitate approval, financial analysis, and transparency on all investments. Through careful planning and execution, I led forecasting efforts to ensure our IT stakeholders were equipped and resourced to support future development to support roadmaps for First Data as well as our clients.

Throughout my role as Director-Client Development, I was instrumental in leading my team to deliver account relationship support to First Data’s strategic clients. I cultivated strong relationships, driving growth and performance optimization with key client contacts. I leveraged my 6 Sigma Green Belt certification to deliver process improvements, resulting in cost savings for First Data. I challenged the status quo and sought creative solutions to complex business problems. I especially enjoyed recruiting, and was a strong advocate of self-development for my team members.