Heather Rutter Email & Phone Number

Reading, Pa, Us

Horsham, Pennsylvania, United States

• Managed patient service operations across 12 locations in four counties: 5 in Berks, 3 in Bucks, 3 in Montgomery, and 1 in Schuylkill County.• Supervised 41 employees across these locations, including 15 in Berks, 7 in Bucks, 12 in Montgomery, 3 in Schuylkill, and 4 floating staff members.• Facilitated a partnership with Reading Hospital and Penn State Health St. Joseph, leading contract negotiations, office setup, staff hiring, training, and day-to-day operations management, including conflict resolution and testing issues.• Coordinated nationwide with various departments within Quest Diagnostics.• Managed weekly scheduling and payroll for 41 employees.• Organized and executed large blood draw events, serving up to 400 clients with 7 staff members, overseeing supply orders, staffing, event setup, and distribution of marketing materials. Built strong relationships with client executives.• Led front-line COVID-19 testing efforts in NYC hospitals, overseeing staffing, food and lodging arrangements for Pennsylvania staff, hazard pay approvals, PPE procurement, and the setup of portable testing stations, in addition to regular management duties.• Directed testing operations for the 2020 Presidential Inauguration, managing portable test stations at the Pentagon, coordinating specimen processing for 8,000 individuals over five days, and supervising 38 staff members.• Collaborated with local and national sales teams to secure new clients, provide on-site demonstrations, and offer expert assistance.• Demonstrated strong leadership skills, recognized for achieving the highest employee retention company-wide. Delivered presentations to large teams and managed new staff recruitment and compliance training.• Conducted quarterly audits of patient service centers, ensuring high-level customer service and maintaining client relations with medical partners.• Completed yearly performance reviews for 41 employees, offering performance feedback, improvement plans.

Horsham, Pennsylvania, United States

• Conducted early morning nursing home blood draws.• Delivered high-quality customer service.• Opened and operated a patient service center, managing patient services and processing samples for courier pickup.• Provided coverage for various patient service centers, working across multiple locations with diverse staff and supervisors.• Managed community health screening events, including:• Ordering supplies.• Assessing staffing needs.• Processing and delivering samples to the lab.

Lancaster, Pennsylvania, United States

• Managed the operating room for C-sections.• Coordinated scheduling with physicians.• Oversaw all surgical supplies and instruments.• Managed inventory of surgical items, ensuring nothing was left inside the patient post-operation.

Associates Of Science

Education record