Heather Ryan Email & Phone Number

Greater Toronto Area, Canada

As a Customer Success Manager at Knowledgehook, I work closely with schools, districts, and educational institutions to provide innovative educational technology solutions that empower educators and enhance student learning outcomes in mathematics. I am passionate about leveraging technology to transform education and believe in the tremendous potential it holds to shape the future of learning.In this role, I will be responsible for identifying and cultivating relationships, building strong partnerships with clients, and delivering tailored solutions that address the unique needs of each educational institution, and provide them with the tools and support they need to succeed.

Kitchener, Ontario, Canada

As a Solutions Engineer, my primary role is removing technical barriers to new sales and acting as a trusted consultant for both D2L and our prospects and clients. This entails creating a tailored solution via D2L products and services that match the prospect or client's unique requirements. I frequently provide custom product demonstrations and proof-of-concept presentations to help drive the sales cycle and generate customer buy-in. I am actively engaged with various internal departments and teams such as Sales, Marketing, Product Development, and Implementation to ensure overall client success and alignment of D2L offerings to market requirements.Common tasks include:- Remove technical barriers to sales and build strong relationships with prospects and clients- Develop and deliver custom product demonstrations and engaging presentations- Work closely with product management to align market needs with product development- Assist Sales in qualifying opportunities and controlling the sales cycle- Align clients needs, goals, and objectives to D2L technologies- Assist in account transitions to successfully implement new clients- Technical writing of RFP responses

Kitchener, Ontario, Canada

As Customer Success Manager, I was the primary owner of the business relationship between strategic K12 customers. My primary goals was to drive their success as defined by them. I established productive and trusted relationships and ensured customer satisfaction and retention by driving customer adoption, stakeholder value and advocate the full use of D2L technologies.Common Tasks Include:- Manage key strategic D2L customers, with a focus on developing strong, referenceable relationships-Develop and manage a Customer Success Plan with the customer that articulates customer success goals, customer success measurement criteria, obstacles and risks- Assist customer with key internal projects driving the value of Brightspace in their environment- Drive product adoption by setting adoption and usage targets with the customer that support their customer success goals- Supports Client Sales Executive, especially during expansion and renewal processes-Develop and manage an engagement model with the customer that expands and manages all key relationships within the customer and D2L- Coordinate and conduct regularly scheduled business reviews with the customer leadership and administration teams- Develop a consultative relationship with each customer and work in conjunction with other D2L teams and SMEs to provide solution planning and execution

Kitchener, Canada Area

As a Customer Success Specialist, the primary goal is to improve learning outcomes, support improved retention, higher engagement, increase learner satisfaction, and improve productivity through the adoption of D2L's Brightspace technology. I established a trusted relationship as SME for D2L technology and best practices while supporting various initiatives to drive school/district adoption.Common Tasks Include:- Define, coordinate, implement and measure activities that drive customer’s adoption and strategic success- Develop a coaching capacity to provide support to our customers with the training, skills and tools they need to drive adoption of our software from the beginning.- Create and use collateral that can be used to drive adoption (e.g. presentations, blog articles, webinars).- Speak and build relationships with executives to drive key messages around how they are using our software to impact their organization.- Give customers advice on how to effectively manage change.- Align D2L technology with school district strategic plans- Continually seek ways to scale activities to broaden depth and breadth of adoption.

Seoul, South Korea

Seoul, South Korea

Seoul

Osan, South Korea

London, On

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