Heather Sheehan Email & Phone Number

Santa Clara, California, United States

www.Itsinreach.com Direct oversight of our branch location based in Santa Clara, CA providing Pantry, Micro Market, Office Coffee and Vending services to our clients and customers.

Santa Clara, Ca

San Jose, Ca

Manage concession stands, carts, kiosks, retail store, and catering business at Raging Waters, Northern California's largest waterpark. Manage website and online ordering content, food and beverage as well as retail marketing promotions, hiring and training employees, payroll, labor law abidance, inventories, cost control, cash control, and budgets for revenues, labor, and expenses. Attended and purchased inventory at the IGES show in Tennessee. Implemented new food and beverage concepts, retail concepts, policies, and procedures at Raging Waters that reversed the prevailing high cost of sales, low per-cap, and flat revenue stream. Successfully developed and implemented a Cabana Menu Delivery System that was subsequently mandated by the corporate office to be the standard for all water park locations. ACCOMPLISHMENTS: Successfully turned the park into a profitable, thriving enterprise. Opened a Subway franchise, Doc Popcorn, and implemented a Dole Whip concept. Selected to train the new Food & Beverage Manager at the sister Raging Waters Park in Sacramento and the Director of Food & Beverage at the newly acquired Miami Sea Aquarium.

Wisconsin Dells, Wi

Palace Entertainment acquired America’s largest waterpark, Noah’s Ark Waterpark, in March 2012. Assisted with the transition and was promoted to Director of Revenue. ACCOMPLISHMENTS: Within 32 days of acquisition and in time for the opening, implemented all the same food concepts, policies, and procedures as at Dutch Wonderland. Successfully implemented the Backyard BBQ concept, which was subsequently rolled out as the standard at other parks throughout the company.

Lancaster, Pennsylvania Area

Palace Entertainment purchased Dutch Wonderland from Hershey Entertainment & Resorts in November 2010. Remained with them as part of the acquisition. Oversaw the food and beverage operations for this family entertainment park with 30+ rides, water play area, restaurant, campground, live entertainment, and numerous kiosks, carts, and food stands. ACCOMPLISHMENTS: Proposed and implemented a successful Dole Whip concept that was subsequently mandated at several other US locations. Also opened a Nathan’s Franchise Restaurant, as well as a Breyer’s and Lavazza Coffee/Ice Cream Shop. Assisted in implementing the first full service restaurant, Merlin’s.

Lancaster Pa

Promoted and transferred from the Hershey Lodge to Dutch Wonderland. Oversaw food and beverage operations for numerous food stands, kiosks, and carts throughout this family entertainment park with 30+ rides, water play area, campground, and live entertainment.

Hershey, Pa

Oversaw 4 food and beverage outlets within a 665 guest room hotel, including full-service coffee shop, buffet-style restaurant, room service, and dining information. Implemented training consistent with AAA Four Diamond Service Standards for a staff of 3 managers, 2 supervisors, and 84 hourly employees. Represented the Food and Beverage Managers when cases arose with the local 464 union. Attended food and beverage expos. ACCOMPLISHMENTS: Recruited, hired, and scheduled employees within a $913k budget, saving 24.6% for Lebbie Lebkicher’s and room service. Maintained labor and food costs with an $866k budget for the Cocoa Beanery, saving 13.8%. Created concepts and implemented strategic plans that increased revenue in food and non-food sales by a total of 10% in room service, Cocoa Beanery, and increased show revenue for “Christmas in Chocolatetown,” a dinner theater musical, by 10%.

Hershey, Pa

Hershey, Pa