Heather Sheehan Email and Phone Number
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“Management is about human beings. Its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant.”I am an energetic, results-driven Executive Manager, with over 20 years of progressive experience in food and beverage within the amusement, hospitality, and hotel industries. Recognized for innovating and implementing revenue-producing programs in core business processes, as well as excellence in employee administration and client/customer relations. Proven ability in seamlessly developing and implementing new concepts, processes, procedures, and developing solutions to increase customer interest and improve revenue flow. Consistently selected to train, reorganize, and turn-around challenging entertainment locations. Proactive leader, strategy developer, and communicator, with strong organization, problem-solving, time management, and analytical aptitudes.AWARDS & RECOGNITION• Compliance Award, Raging Waters, Palace Entertainment, February 2014.• Lowest Cost of Sales Award, Noah’s Ark Waterpark, Palace Entertainment, 2013.• Compliance Award, Noah’s Ark Waterpark, Palace Entertainment, February 2013.• Best-per-Cap Award, 2nd Place, Noah’s Ark Waterpark, Palace Entertainment, 2013.• Excellence Award, Noah’s Ark Waterpark, Palace Entertainment, 2013.• Compliance Award, Dutch Wonderland, Palace Entertainment, February 2012.• Best Booth for Peak Premier, Hershey Lodge, Hershey Entertainment, 2006.• Nominated for J. Bruce McKinney Excellence in Leadership Award, 2002-2004.• Nominated a total of 13 times for Leader of the Quarter, 1999-2006, awarded in 1999.
Itsinreach
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General ManagerItsinreach Sep 2021 - PresentSanta Clara, California, United Stateswww.Itsinreach.com Direct oversight of our branch location based in Santa Clara, CA providing Pantry, Micro Market, Office Coffee and Vending services to our clients and customers.
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General Manager Convenience SolutionsSodexo Feb 2016 - PresentSanta Clara, Ca -
Director Of Revenue Operations, Palace Entertainment, Raging WatersRaging Waters Jan 2013 - Feb 2016San Jose, CaManage concession stands, carts, kiosks, retail store, and catering business at Raging Waters, Northern California's largest waterpark. Manage website and online ordering content, food and beverage as well as retail marketing promotions, hiring and training employees, payroll, labor law abidance, inventories, cost control, cash control, and budgets for revenues, labor, and expenses. Attended and purchased inventory at the IGES show in Tennessee. Implemented new food and beverage concepts, retail concepts, policies, and procedures at Raging Waters that reversed the prevailing high cost of sales, low per-cap, and flat revenue stream. Successfully developed and implemented a Cabana Menu Delivery System that was subsequently mandated by the corporate office to be the standard for all water park locations. ACCOMPLISHMENTS: Successfully turned the park into a profitable, thriving enterprise. Opened a Subway franchise, Doc Popcorn, and implemented a Dole Whip concept. Selected to train the new Food & Beverage Manager at the sister Raging Waters Park in Sacramento and the Director of Food & Beverage at the newly acquired Miami Sea Aquarium. -
Director Of Revenue Operations, Palace Entertainment, Noah'S Ark WaterparkPalace Entertainment Apr 2012 - Jan 2013Wisconsin Dells, WiPalace Entertainment acquired America’s largest waterpark, Noah’s Ark Waterpark, in March 2012. Assisted with the transition and was promoted to Director of Revenue. ACCOMPLISHMENTS: Within 32 days of acquisition and in time for the opening, implemented all the same food concepts, policies, and procedures as at Dutch Wonderland. Successfully implemented the Backyard BBQ concept, which was subsequently rolled out as the standard at other parks throughout the company. -
Director Of Food And Beverage, Palace Entertainment, Dutch WonderlandDutch Wonderland Family Amusement Park Nov 2010 - Apr 2012Lancaster, Pennsylvania AreaPalace Entertainment purchased Dutch Wonderland from Hershey Entertainment & Resorts in November 2010. Remained with them as part of the acquisition. Oversaw the food and beverage operations for this family entertainment park with 30+ rides, water play area, restaurant, campground, live entertainment, and numerous kiosks, carts, and food stands. ACCOMPLISHMENTS: Proposed and implemented a successful Dole Whip concept that was subsequently mandated at several other US locations. Also opened a Nathan’s Franchise Restaurant, as well as a Breyer’s and Lavazza Coffee/Ice Cream Shop. Assisted in implementing the first full service restaurant, Merlin’s. -
Director Of Food & Beverage, Hershey Entertainment & Resorts, Dutch WonderlandDutch Wonderland Family Amusement Park Nov 2006 - Nov 2010Lancaster PaPromoted and transferred from the Hershey Lodge to Dutch Wonderland. Oversaw food and beverage operations for numerous food stands, kiosks, and carts throughout this family entertainment park with 30+ rides, water play area, campground, and live entertainment.
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Food & Beverage Manager, Hershey Entertainment & Resorts, Hershey LodgeHershey Entertainment & Resorts Nov 2000 - Oct 2006Hershey, PaOversaw 4 food and beverage outlets within a 665 guest room hotel, including full-service coffee shop, buffet-style restaurant, room service, and dining information. Implemented training consistent with AAA Four Diamond Service Standards for a staff of 3 managers, 2 supervisors, and 84 hourly employees. Represented the Food and Beverage Managers when cases arose with the local 464 union. Attended food and beverage expos. ACCOMPLISHMENTS: Recruited, hired, and scheduled employees within a $913k budget, saving 24.6% for Lebbie Lebkicher’s and room service. Maintained labor and food costs with an $866k budget for the Cocoa Beanery, saving 13.8%. Created concepts and implemented strategic plans that increased revenue in food and non-food sales by a total of 10% in room service, Cocoa Beanery, and increased show revenue for “Christmas in Chocolatetown,” a dinner theater musical, by 10%. -
Restaurant Manager, Hershey Entertainment & Resorts, Hershey Grill At Hershey LodgeHershey Entertainment & Resorts Sep 1999 - Nov 2000Hershey, Pa
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Assistant Restaurant Manager, Hershey Entertainment & Resorts, Lebbie Lebkicher'S & Cocoa BeaneryHershey Entertainment & Resorts Aug 1998 - Sep 1999Hershey, Pa
Heather Sheehan Skills
Heather Sheehan Education Details
Frequently Asked Questions about Heather Sheehan
What company does Heather Sheehan work for?
Heather Sheehan works for Itsinreach
What is Heather Sheehan's role at the current company?
Heather Sheehan's current role is Executive Manager Building High Performance Teams That Implement Successful Concepts.
What is Heather Sheehan's email address?
Heather Sheehan's email address is he****@****exo.com
What schools did Heather Sheehan attend?
Heather Sheehan attended Lebanon Valley College.
What skills is Heather Sheehan known for?
Heather Sheehan has skills like Hospitality, Hospitality Management, Budgets, Inventory Management, Team Building, Leadership, Employee Relations, Hotels, Customer Service, Retail, Menu Development, Catering.
Not the Heather Sheehan you were looking for?
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4aol.com, nbty.com, nbty.com, bountifulcompany.com -
Heather Sheehan
Board Member & Advisor, University Instructor, Consultant In Leadership And Supply Chain, Supply Chain Hall Of Fame Inductee, Former Chief Supply Chain Officer Danaher CorpIrvington, Va3crispyconcepts.com, danaher.com, awesomeleaders.org -
2aetna.com, aetna.com -
Heather Sheehan
Hayward, Wi2hotmail.com, valleyhcc.com2 +171569XXXXX
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