Heather Simpson Email and Phone Number

As an experienced Resource Analyst, I have vast experience working across a busy contact centre. I always look to embrace change in the ever-evolving work environment and enjoy working as a part of a successful team. I am a highly motivated individual with over 10 years’ experience as a Resource & Planning analyst. Throughout my career I have become accustomed to working to tight deadlines and am able handle difficult situations in a calm and composed manner, whilst taking a strong sense of ownership in every aspect of my work. I have excellent interpersonal skills, building strong working relationships with a wide range of stakeholders across all levels including 3rd party sites. Alongside this I am a quick learner and always look to develop and improve upon my current skills. I have excellent Excel and Power BI knowledge and use these skills daily within my current role