Heather Staley Email & Phone Number

Lacey, Washington, United States

Credit Balance Specialist I  Worked on different teams such as specifically dealing with Medicaid health plans and performing refunds initiated by the compliance department. Preformed retractions and claim adjustments on both Medicaid and Medicare web portals. Claim account review and analysis to identify overpayments. Processed refunds/retractions to.

Puyallup, Washington, United States

• Launder linen, clean and restock guest rooms and public areas.
• Respond to guest questions on activities and hotel policies.
• Assist with front desk coverage and additional team support as needed.

Puyallup, Washington, United States

• Accountant
• Completed TRM procedures.▫ Confirmed appropriate amount of currency upon opening, final deposit, closing and preset loans and change amounts for CMS’ and management. ▫ Ordered and maintained the correct denominations.
• Reporting▫ Prepared various reports and logs identifying relevant information and distributed to appropriate staff and management.▫ Monitored areas for signs of shrinkage and/or potential security risks and informed.
• Handled guest complaints and compliments.
• Processed returns, exchanges and refunds while maintaining a balanced cash drawer.
• Activated gift and phone cards and money orders.

Fife, Washington, United States

• Laundered linen, cleaned and restocked guest rooms and public areas.
• Responded to guest questions on activities and hotel policies.
• Provided front desk coverage and additional team support as needed.