•Schedule front of house staff to open, close and work dining room floor daily.•Obtained highest rating from county health department year over year.•Reconcile daily transactions, balanced cash registers and deposited restaurant's earnings at bank.•Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.•Performed restaurant walk-throughs to gauge timeliness and excellent service quality.•Efficiently resolved problems or concerns to satisfaction of all involved parties.•Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.•Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.•Fielded complaints from customers and corrected issues with both front of house and kitchen staff.

•Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.•Organized new stock for floor placement.•Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.•Prepared and submitted nightly bank deposits.•Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.•Organized and updated schedules to optimize coverage for expected customer demands.•Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.•Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.•Reduced shrinkage through proactive inventory management and security-driven approaches.

•Delegated work to staff, setting priorities and goals.•Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.•Completed thorough opening, closing and shift change functions to maintain operational standards each day.•Oversaw efficient receiving and inventory management to keep stock within optimal levels.•Coached staff on strategies to enhance performance and improve customer relations.•Recruited, hired and trained new employees, including monitoring and review of individual performance.