Heather Suitor Email & Phone Number

- Direct configuration and implementation of the UKG HRIS System.- Collaborate with leadership on workflow development.- Utilize a variety of tools, including Monday.com and Scribe to manage project planning and create workflows.- Solicit feedback from users on pain-points and partner with UKG to address user needs.- Train leadership on workflow expectations both onsite and/or virtually as needed.- Pivot project timeline if required.

Clackamas, Oregon

- Drive quality standards and alignment with state regulations by monitoring regulatory changes and incorporating updates into the Quality Enhancement tool. - Verify adherence to state regulations and best practice by performing onsite audits.- Project Lead for onboarding new communities to the Generations portfolio.- Administrator, workflow developer, trainer, and main point of contact for PointClickCare, TELS, Relias, Pinnacle (Resident Satisfaction), and Retain (Employee Engagement). - Develop and deploy the updated Assisted Living assessment tool.- Implementation of monthly quality metrics reporting, achieving 100% participation in national quality initiatives with National Center for Assisted Living (NCAL).- Coach Executive Directors as they apply for AHCA/NCAL Quality Awards.-Directed PPE procurement and distribution, and vaccine deployment through the COVID-19 pandemic.

Clackamas, Oregon

- Supported accounting transition and onboarding as Carmel Village at Clovis transitioned to Generations management.- Transition Paradise Village and Cherrywood Village from Blackboard for Point of Sales, to Full Count.- Configure and implement Procurement Partners procurement platform for all Generations communities.- Created customized financial reports for a new line of business.- Off-boarded Town Center Village and managed the Accounts Payable transition between Generations and the new operator.

Portland, Oregon Area

- Responsible for budgeting, staffing, resident and family relationships, adherence to state regulations, and facilitating the transition to the new operator.- Facilitate the closure of the Skilled Nursing prior to the operator transition. - Restructured the Culinary Department and implemented the Full Count point-of-sales system in conjunction with the opening of our new café.- Restructured the Assisted Living to be managed by an RN / Certified AL Administrator.- Ensure resident satisfaction in all aspects of community operations by meeting with residents one on one or in monthly resident meetings to address concerns and compliments.

Happy Valley, Oregon

- Audit each community quarterly and perform a Quality Enhancement review; including: Clinical, Plant Operations, Vitality, Culinary, Human Resources, Accounting, Sales, Transportation, and Housekeeping.- Gather best practices from each community and continuously improve the auditing tool.- Process all Generations Accounts Payable and post all Accounts Receivable for Home Office.- Revised the intercompany billing process to ensure timely processing for our communities and payment to vendors.

Vancouver, Washinton

- Ensure NOI goals are met through ongoing review of processes, procedures, and suppliers to ensure efficient operations in each department. - Facilitated the replacement of the nurse call system and the implementation of a point of sales system.- Continue to drive the Accounts Receivable process, keeping the write off amount for the 8 years I managed it, at under 0.04% from January 2009 to December 2016.- Forecast and budget for long term facility needs in partnership with department heads through ongoing communication on the status of facility equipment, condition, and staffing. - Proactive resolution of staffing crisis through examination of our wage scale and implementation of a complete wage scale adjustment for all caregivers.

Vancouver, Washington

- Perform all Billing and Accounts Receivable functions. - Manage the Accounts Payable process, invoice coding, inputting invoices, new vendor set-up, expense reimbursements for staff, Petty Cash reconciling. Prepared month end reports and Rent Roll.- Track and schedule employees for training as required by Washington State DSHS.- Maneuver through emotional situations on a regular basis with staff and resident family members. Supporting staff members as they deal with the loss of residents.- Support the Executive Director as needed with a variety of projects including preparing reports and correspondence, to planning fun employee recognition events and assisting in the monthly and annual budgeting processes