Heather Todd Email & Phone Number

Barcelona, Catalonia, Spain

• Lead implementation and upgrades for Blackbaud CRM and Internet Solutions, integrating into other key client systems.• Manage functional and technical delivery teams, project plans, risk and scope/change order management, and budget reporting.• Guide clients through design and implementation strategy to achieve process transformation, data integration efficiencies, and additional revenue streams.• Create customer rollout and training strategy.

Barcelona, Catalonia, Spain

• Led Oracle Utility Network Management System (NMS) implementations in Europe in the business-critical utility sector including grid operations, outage management and electricity distribution.• Successfully upgraded the grid systems of the Northern Ireland Electricity Network (NIEN) and Republic of Ireland Electricity Supply Board.• Managed project portfolio budget of $2.4 Million (USD) overseeing 10 consulting team members spread across multiple time zones (India, Europe and America).

Singapore

• OPOWER (an Oracle Company) Contributor of the Year 2015 - JAPAC.• Managed client relationships from pre-sales to renewal. Client portfolio of over $3.5 Million (USD) in annual revenue and resulted in recurring contract renewals and program expansions. • Led Opower SaaS implementations, managing delivery team, project plans, risk management, budget reporting, and integration into client systems such as SAP and BI tools. All managed implementations were delivered on time and on budget. • Collaborated with clients to implement Opower customer engagement program, a multi-language marketing and communication program, segmentation, and data insights. Reached 7 million customers in Malaysia, New Zealand, and India.

Melbourne, Victoria, Australia And Charleston, South Carolina, Usa

• Led Blackbaud CRM and Blackbaud Internet Solutions implementations in the USA, Europe, and APAC, which accounted for $6 million (USD) in revenue. • Managed functional and technical delivery teams, project plans, risk and scope/change order management, and budget reporting. All managed implementations were delivered on time and on budget. • Supported Sales process with product demos, requirements gathering, and implementation approach resulting in Statement of Works that accounted for over $1 million (USD) in sales in financial year 2013/14.• Increased annual revenue for live customers by 20% by designing and implementing business process solutions, including payment and arrears processing.

Washington, District Of Columbia, United States

• Managed corporate & media partner relationships such as Food Network, Family Circle Magazine, Domino Foods, Timberland which accounted for over 40% of corporate revenue.• Developed the Great American Bake Sale, a fully integrated grassroots marketing platform with product, print, and broadcast sponsors. Generated over 50 million impressions and raised over $1.7 million.

Washington, District Of Columbia, United States

• Developed a corporate fundraising strategy, leveraging event sponsorship, cause-related marketing, and corporate partnership opportunities, raising over $500,000 in revenue in 2005. • Managed a portfolio of national fundraising events that raised over $1.3 million in 2003. Including the solicitation and fulfilment of significant corporate event sponsorships.

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States