Heather Walker Email & Phone Number

Canada

Ontario, Canada

Barrie, Ontario

Barrie, Ontario, Canada

• Coached and mentored both new and experienced Case Managers/Adjudicators
• Trained newly hired Case Managers; monitored progress with one on one meetings and file audits; oversaw the staged release to independence
• In cases where performance was a concern, I identified individual growth opportunities for Case Managers on our team, developed and carried out appropriate coaching plans meant to increase performance and ensure.
• 1st point of contact for escalated situations both internal and external
• Represented LTD in case discussions for potential new LTD claims, ongoing LTD claims, and claims being appealed in the short term period
• Strategized, developed and carried out plans for reaching our team goals (ie meeting our service standards, maintaining our intervention levels etc)

• Manager to 12 direct reports; 11 Case Managers and 1 Specialist
• Involved in Interviewing and Hiring process as well as Performance Management process with direct reports
• Provided technical support and guidance on complex disability claims issues
• Established and supported the development of excellent customer relationships with key accounts (including regular formal and informal case reviews, process development, trend reporting)
• Up-level point of contact for escalated situations both internal and external concerns
• Strategized, developed and carried out plans for reaching our team and department goals (ie meeting our service standards, maintaining our intervention levels etc)

• Assessed individuals receiving disability benefits for rehabilitation potential
• Planned and implemented goal oriented treatment, retraining, and gradual return to work programs
• Coordinated with other agencies, prepared reports, maintained ongoing records of client progress, documenting all patient observations, plans and interventions
• Supported the objectives of the disability management team
• Liaised with case managers, policy holders, claimants, physicians and other health care professionals; developed rapport with all parties and encouraged collaboration
• Conducted in-home assessments; Attended medical appointments with plan members

Ottawa, Ontario

• Assessed claims for Short and Long Term Disability and Appeals
• Used Choices software to find alternate occupations to suggest to employees
• Analyzed medical information to determine disability severity

Toronto, Ontario

• Identified, obtained, and analyzed key medical, contractual, eligibility, and investigative information
• Developed case management plans that identified direction and issues to clarify
• Obtained medical and functional information through the use of interviews, questionnaires, and correspondence
• Interpreted and applied contract provisions
• Worked independently and as part of a team
• Handled confrontational situations

Tiverton, Ontario

• Evaluated employee workstations to prevent and/or alleviate muscular discomfort
• Instructed employees on risk factors, signs and symptoms, and prevention of work related musculo-skeletal disorders in a classroom setting (presented to front line employees as well as management)
• Upgraded and standardized the ergonomic training program used in the Bruce Nuclear Plant
• Implemented an automated product ordering system for ergonomic equipment
• Presented assessment reports and recommendations to management on a weekly basis

Waterloo, Ontario

• Instructed participants in muscle conditioning and aerobics
• Designed classes according to participant needs and abilities
• Demonstrated safe and correct movement techniques

Orillia, Ontario

• Executed various rehabilitative therapies and techniques (hydrotherapy, passive and active stretches, range of motion exercises, proper transfers, repositioning in wheelchairs)
• Designed and customized exercise programs to fit the disorder and disposition of clients
• Worked closely with recreation and basic sensory stimulation departments to enhance learning and improvement
• Acted as motivator and companion to developmentally disabled clientele

Mississauga, Ontario

• Designed and prepared original lesson plans daily for my physical and health education classes (dealing with topics including: Nutrition, Fitness, Weight Training, Anatomy, and Athletic Injuries)
• Assessed students’ daily performance and evaluated student tests and assignments
• Supervised a variety of classes for absent teachers (both gifted and learning disabled students, as well as individuals with behaviour disorders)
• Head Coach and Founder of the Bantam Girls Basketball Team

Picton, Ontario

• Executed various rehabilitative therapies and techniques (hydrotherapy, passive and active stretches, range of motion exercises, proper transfers, repositioning in wheelchairs)
• Designed and customized exercise programs to fit the disorder and disposition of clients
• Worked closely with recreation and basic sensory stimulation departments to enhance learning and improvement
• Acted as motivator and companion to developmentally disabled clientele

Bachelor Of Science (B.Sc.), Kinesiology

Activities and Societies: Student Athletic Therapist (Cross Country Running team), Bartender at Federation Hall, Waitress at The Bombshelter

Minor (Diploma), Human Resources Management