Heather Walters Email & Phone Number

Kirkland, Wa, Us

Greater Seattle Area

Strategic leadership support and driving adoption of best practices across the Platform Data Center organization with increasing responsibility in strategy and operations. and builder of resource management ecosystems to empower organizational transparency, health, and effectiveness.• Setup aPMO organization inclusive of adoption of Process and Tools, program standards, metrics, and 24 Reports • Leads a $500M portfolio of 75 Data Centers, AWS, GCP, and Azure programs to support SaaS… Show more Strategic leadership support and driving adoption of best practices across the Platform Data Center organization with increasing responsibility in strategy and operations. and builder of resource management ecosystems to empower organizational transparency, health, and effectiveness.• Setup aPMO organization inclusive of adoption of Process and Tools, program standards, metrics, and 24 Reports • Leads a $500M portfolio of 75 Data Centers, AWS, GCP, and Azure programs to support SaaS products• Created New Internal Customer Onboarding process, structures, and documentation and staffed • Lead Monthly Business Executive Review and supports Quarterly Business Review including driving OKRs, KPIs, and other performance metrics • Driving Strategic Executive Initiatives across multiple Engineering organizations • Initiated and led the creation of resource management system which empowers leaders to sustainability manage the organizations' workload to prevent workload over subscription.• Created centralized resource utilization reporting to increase leadership transparency into the work the organization deployed• Developed a JIRA and Agile adoption strategy across the organization. • Lead Quarterly and Annual planning programs in conjunction with BizOps, PMO, Engineering, SaaS platforms • Leads a portfolio of over 1200 people, 800 projects, 80 initiatives, and $500m budget • Leads Business Unit wide programs impacting over 7000 people Show less

Greater Seattle Area

• Drives Portfolio Prioritization, Allocation, Resource Deployment • Developed Intake process, an Ingress for all Private DC Capacity allocation, Public Cloud Cost Management, and Large Data Center Programs, inclusive of New DCs• Developed a JIRA and Agile adoption strategy across the organization. • Lead an organization wide training and functional agile adoption strategy inclusive of Jira utilization, dashboards, and specialized role training • OKR Coach - Led OKR Adoption… Show more • Drives Portfolio Prioritization, Allocation, Resource Deployment • Developed Intake process, an Ingress for all Private DC Capacity allocation, Public Cloud Cost Management, and Large Data Center Programs, inclusive of New DCs• Developed a JIRA and Agile adoption strategy across the organization. • Lead an organization wide training and functional agile adoption strategy inclusive of Jira utilization, dashboards, and specialized role training • OKR Coach - Led OKR Adoption and coaching from VP to Directors to Teams to drive alignment and transparency through the organization • Created Program Management Standards utilizing both Waterfall and Agile methodologies to create Bottoms up planning cycle building towards a roadmap.- Leading a team of analysts, program managers, and portfolio managers - We're defining How Work gets done and what gets done. - Delivering high standards of execution - Training teams on operational models- Tooling leads - what tools, best practices, and how to align the organization around them.- Cost Optimization program leads Show less

San Francisco Bay Area

*OKR Coach - Led OKR Adoption and coaching from VP to Directors to Teams. *Working on transforming a 1200 person organization to SAFe/Scaled Agile, including dashboards, reporting, and creating training programs. *Created an organization-wide JIRA program to drive transparency from the Story to the Initiative level. *Ran executive-driven strategic initiatives across multiple leadership teams. *Worked with leaders to define and report on OKRs. *Merged the Business Operations… Show more *OKR Coach - Led OKR Adoption and coaching from VP to Directors to Teams. *Working on transforming a 1200 person organization to SAFe/Scaled Agile, including dashboards, reporting, and creating training programs. *Created an organization-wide JIRA program to drive transparency from the Story to the Initiative level. *Ran executive-driven strategic initiatives across multiple leadership teams. *Worked with leaders to define and report on OKRs. *Merged the Business Operations team in JIRA to drive Project Finance alignment. *Mentored aPMO members on successful Agile project execution.*Lead Annual and Quarterly Budgetary Planning Process in conjunction with Finance Team. *Drove metrics driven improvement cycles and planning. Show less

San Francisco Bay Area

• Cross functional Program Manager brought in to bring Projects/Teams into alignment between Engineering, Business, and Product Management• Set up Atlassian Jira / Confluence Servers in combination with a SCRUM/Agile SDLC process for predevelopment, development, and release cycle. • Managing 6 Scrum Teams across US and China• Created Predevelopment Process and Engineering Workflows to improve Product Management output quality and reduce engineer overload. • Created Stakeholder… Show more • Cross functional Program Manager brought in to bring Projects/Teams into alignment between Engineering, Business, and Product Management• Set up Atlassian Jira / Confluence Servers in combination with a SCRUM/Agile SDLC process for predevelopment, development, and release cycle. • Managing 6 Scrum Teams across US and China• Created Predevelopment Process and Engineering Workflows to improve Product Management output quality and reduce engineer overload. • Created Stakeholder to Engineering design hand off process to increase efficiency, documentation, and reduce delays. • Create KPI measurements to track process improvements across the Scrum Teams• Creating reporting dashboards in JIRA/Confluence for senior leadership through Scrum Master views * Led multiple FedRAMP and Security remediation projects and programs. • Lead Training programs on JIRA Adoption, Agile processes including Scrum and Kanban Cisco Security Green Belt Show less

Santa Clara, California

Program and Delivery Manager for IT Applications. Working with multiple teams to deliver enterprise projects and programs in an Agile framework.

Palo Alto, Ca

• Transformational Program Manager. • Set up Atlassian Jira / Confluence cloud processes and usage. • Improved Engineering team velocity by 23% over 3-month period. • Created Release Process and Engineering Workflows to drive up release frequency while improving quality. • Managing 16 employees and two contractors.• Managing external development team• Functional Manager over Android and iOS mobile apps• Direct Manager of Quality Assurance, External UAT Testing… Show more • Transformational Program Manager. • Set up Atlassian Jira / Confluence cloud processes and usage. • Improved Engineering team velocity by 23% over 3-month period. • Created Release Process and Engineering Workflows to drive up release frequency while improving quality. • Managing 16 employees and two contractors.• Managing external development team• Functional Manager over Android and iOS mobile apps• Direct Manager of Quality Assurance, External UAT Testing, External Developers, and Release teams. • Created Product to Engineering design hand off process to increase efficiency, documentation, and reduce delays. • Supported Engineering, Operations, and HR • Maintained multiple Projects and Scrum Teams Backlogs• Managed aggressive timelines and Sprint schedules (1-week Sprints) • Documented critical processes, Stories, and documentation• Customer Relations, prioritized customer issues in the backlog. Show less

Apple

- • Manage several contractors • Analytical performance analysis of teams• Data Analysis • Leading global teams across several projects• Developed several new workflows across multiple teams/projects to increase efficiency • Manages 3 Products and over 10 projects simultaneously • Develop team infrastructure• Develop custom reporting structures and deliverables for executive reports. • 2 direct reports, handling projects budgeted from $200,000 to over… Show more - • Manage several contractors • Analytical performance analysis of teams• Data Analysis • Leading global teams across several projects• Developed several new workflows across multiple teams/projects to increase efficiency • Manages 3 Products and over 10 projects simultaneously • Develop team infrastructure• Develop custom reporting structures and deliverables for executive reports. • 2 direct reports, handling projects budgeted from $200,000 to over $1mil• Teams: Internal Engineering and Support, work with international branches Show less

Mountain View, Ca

- Served as Team Lead and Plan management SME, managing end-to-end plan data loading and editing processes, bringing 195 Off Exchange and 175 On Exchange carrier states live.- Designed Multiple improvements in Carrier plan management system, reducing manual effort involved by automating data loading and display editing by 40%- Developed a new tool for tracking Carrier on-boarding pipeline, increasing visibility on progress for management.- Lead OEP Blitz Data Management, including… Show more - Served as Team Lead and Plan management SME, managing end-to-end plan data loading and editing processes, bringing 195 Off Exchange and 175 On Exchange carrier states live.- Designed Multiple improvements in Carrier plan management system, reducing manual effort involved by automating data loading and display editing by 40%- Developed a new tool for tracking Carrier on-boarding pipeline, increasing visibility on progress for management.- Lead OEP Blitz Data Management, including Master Blitz list and generating weekly reports for CAP updates. - Managed Offshore Team to Design and Build system improvements, ran QA testing, Bug handling for all accounts- Did all reporting and database management for team- Research and trend analysis - Developed Training Program Show less

San Jose, Ca

- Client Facing Role, Managed over 30 client accounts. - Managed Clients Google Adwords Accounts- Designed Process Improvements for implantation of Platform - Interface with European Offshore Team to Design and Build in-house CRM, ram QA testing. - Search Engine Optimization- Managed partner accounts for clients at Yelp! and Mudlick Mail. - Research and Data mining- Organized team events- Reviewed/Managed social media content- Developed Training Program and… Show more - Client Facing Role, Managed over 30 client accounts. - Managed Clients Google Adwords Accounts- Designed Process Improvements for implantation of Platform - Interface with European Offshore Team to Design and Build in-house CRM, ram QA testing. - Search Engine Optimization- Managed partner accounts for clients at Yelp! and Mudlick Mail. - Research and Data mining- Organized team events- Reviewed/Managed social media content- Developed Training Program and facilitated weekly training sessions for the department Show less

WFL @ Yahoo! (Both for the US and UK); International liaison between US and UK search quality teamsInterfaced with UK and US search data Managed projects to maintain quality and speedReviewed projects for errors Search Engine OptimizationResearch and Data miningOrganized team eventsReviewed/Managed social media content

Managed design team and vendors for website designCoordinated Social Networking and Web 2.0 facilitiesPlanned and created web user data planResponsible for implementation of website

Customer ManagementShipping vendor handling and contract negotiations.Handling of integration of online business with storefrontProcessing of shipment dataCreating reportsOnline Community Room Forum Mediator

Managed design team and vendors for website designCoordinated Social Networking and Web 2.0 facilitiesPlanned and created web user data planResponsible for implementation of website

Designed web graphicsCreated business cards, sales pamphlets, and promotional goodsManaged graphic images and sales icons Worked with design team to create website

Master Of Business Administration - Mba, Information Technology Management

Bachelors Of Science, International Business Management

Minor in Area Studies: Europe

Graphic Art Management