Heather Ward

Heather Ward Email and Phone Number

Committed to driving transformational change, optimizing processes, and fostering innovative, student-centered initiatives that enhance the learning experience. @ EdPlus at Arizona State University
scottsdale, arizona, united states
Heather Ward's Location
Scottsdale, Arizona, United States, United States
Heather Ward's Contact Details
About Heather Ward

As a passionate higher education leader with over 20 years of experience, I am driven by a commitment to student success and innovation in higher education. My career has been dedicated to fostering transformational change through strategic operational advancements, process optimization, and the development of innovative, student-centered initiatives.At Arizona State University’s EdPlus, I have established critical departments, such as quality assurance, led workforce management teams, and created the Online Student Success team by leveraging data-driven insights to enhance the student journey. My ability to lead through change, build cross-functional partnerships, and challenge the status quo has been key to delivering high-impact solutions. Whether it’s through launching new initiatives, refining student services, or improving instructional design, I thrive in environments that require visionary leadership, collaboration, and a focus on measurable outcomes.Known for my strategic thinking and people-first leadership style, I focus on developing future leaders and fostering a culture of continuous improvement. My work is anchored in the belief that education is transformative, and my mission is to ensure that every student has access to the best possible learning experience, both online and on campus.

Heather Ward's Current Company Details
EdPlus at Arizona State University

Edplus At Arizona State University

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Committed to driving transformational change, optimizing processes, and fostering innovative, student-centered initiatives that enhance the learning experience.
scottsdale, arizona, united states
Employees:
279
Heather Ward Work Experience Details
  • Edplus At Arizona State University
    Sr. Director, Instructional Design Operations
    Edplus At Arizona State University Oct 2024 - Present
    Scottsdale, Arizona, United States
  • Arizona State University
    Director Of Operations
    Arizona State University Jan 2024 - Sep 2024
    Scottsdale, Arizona, United States
    Spearhead service optimization and operational advancement initiatives to improve the student journey.Oversee leadership development, quality assurance, and workforce management across multiple teams.Design and implement training programs to enhance staff performance and customer satisfaction.Foster a culture of innovation and continuous improvement in operational processes.
  • Arizona
    Assistant Director Of Quality Assurance
    Arizona Mar 2020 - May 2022
    Scottsdale, Arizona, United States
  • Arizona State University
    Quality Assurance Lead
    Arizona State University Oct 2019 - Mar 2020
    Phoenix, Arizona Area
  • University Of Phoenix
    Senior Director Of Student Services
    University Of Phoenix May 2002 - Oct 2019
    Creation and operational alignment with classroom operations, curriculum design, programmatic expansions and shared common goals by program across unit teams. Instructor of multiple online course types.Directed all aspects of student services, driving operational efficiency and enhancing service delivery.Led multiple leadership teams, ensuring alignment with the university's strategic goals.Utilized advanced knowledge of contact center systems, processes, and KPIs to optimize performance.Developed and executed strategies to improve student retention and staff engagement.

Heather Ward Education Details

Frequently Asked Questions about Heather Ward

What company does Heather Ward work for?

Heather Ward works for Edplus At Arizona State University

What is Heather Ward's role at the current company?

Heather Ward's current role is Committed to driving transformational change, optimizing processes, and fostering innovative, student-centered initiatives that enhance the learning experience..

What is Heather Ward's email address?

Heather Ward's email address is he****@****nix.edu

What is Heather Ward's direct phone number?

Heather Ward's direct phone number is +160251*****

What schools did Heather Ward attend?

Heather Ward attended Arizona State University, University Of Phoenix, University Of Phoenix, Northern Arizona University, Northern Arizona University.

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