Heather Warner Email & Phone Number

Lehi, Utah, United States

United States

Lehi, Utah, United States

Lehi, Utah, United States

Lehi, Utah, United States

Salt Lake City, Utah

Manage the department that completes operational testing for Consumer Banking Operations. This includes Personal Loans, Student Loans, Home Equity and Deposit Products. Operational testing is completed to ensure compliance to regulatory requirements as well as to ensure an exceptional customer experience.

Salt Lake City, Utah

Manager Deposits Controls and Procedures (03-2009 to current)Responsible for managing the Deposits Policy & Procedure team, the Quality team and Deposits Testing team.Responsible for starting up and managing the Quality and Compliance team for CLBODeveloped Monitoring and Process Review processes for all CLBO business unitsWorked with the Head Quarters partners to identify needs for controls around the CLBO processesProactively access needs for improvements within the processes, policies and procedures utilized within the Deposits organizationManage the Deposit Products Policy Committee and EOCA Committee

Responsible for managing multiple projects from concept to completionDevelop cost saving or revenue generating new projectsPresent new ideas to senior level managementManager of CMA interface (ICE - Interactive Collections Environment)Proactively access needs of the business and develop new process or products to meet those needsWork with technology partners to improve or develop new software to improve performanceManage two exempt employees

Responsible for developing and leading my team to the highest results in the department and companyYear to date results average 110.18% for Dollars collected and 120.46% in Unique Balances collected Roll rate within the top 3 in the companyDevelop employees by regular coaching, training, motivation, and queue managementIn charge of forecasting numbers, staffing needs, baselines, and preparing daily statistics and projectionsHead of the department motivation and Employee Opinion Survey committees. Handle all administrative duties such as staffing, scheduling, timekeeping, corrective action, and termination

Coordinate semi-monthly training for 200 employees Develop new training documentsAssisted in bringing new processes to the Sandy center (Concerto Dialer, Recovery, Cross Functional)Worked on projects to improve the effectiveness of the training process, including developing new techniques that are more applicable for adult learningAssess needs of assigned departments and develop trainings based around those specific needsNew hire trainingWorked directly with senior management to produce company training agenda Section Leader (5-2002 to 5-2003)Developed new employees through bi-monthly trainingsRecognized employees for their effort and reward their resultsResponsible for the monthly scheduling of 15-20 employeesHeld accountable for the results of my teamAssisted team leader as needed

Made outbound telephone calls to help delinquent customers bring their accounts up current Performed in the top 10% of my peers

Bachelors Of Science, Business

Bachelor'S Degree, Business Administration And Management, General

Bachelors Of Science Degree, Business