Heather Weber Email and Phone Number

Front Desk Clerk • Check patients in • Make sure all medical information is current and up to date.• Verify insurance information• Verify glasses when they arrive• Send glasses off to be completed. • Log and run payments

Team Lead• Completed everyday reporting of stats• Able to resolve escalation calls quickly• In charge of ½ of our team of 7 to bring up their metrics/stats • Held Focus groups to pin point issues at hand to get corrected/fixed• Worked hand and hand with Managers and higher ups Training Liaisono Welcomed all new designer to Origami Owl o Able to schedule training sessions for new designers located in the US and Canada.o Was a supporter for our new designer’so Created Completing certificates.o Created Training templates and for those that were unable to complete a one on one training. o Completed training sessions with new hires of what our position did. Designer Care Associate• Complete emails after research • Answer calls from Designers and customers• Research orders• Place orders• Assist in correcting orders for the Jewelry Bars• Assist customers with completing orders and payments• Walk designers through their back office • Explain promos

Customer Service Lead (May 2009-July 2011)• Key credit card applications into computer• Able to provide excellent customer service• Schedule monthly non-phone workflow for team• Special handling with retention requests that come in requesting copies of contracts, agreements, applications and statements• Demonstrate strong organizational skills• Demonstrates the ability to multitask• Train peers on non-phone functionsReconciliation Specialist (April 2007-May 2009) • PC Skills to include Word, Excel and Access• Excellent oral and written communication skills• Demonstrated strong analytical and problem-solving skills• Special handling of certain clients and special payment posting needs• Excellent relationship management and interpersonal skills reflected through interactions with all levels of management• Demonstrated ability to plan, execute and follow through on business plans to achieve results• Proven ability to build and sustain relationships with business partners