I have worked at 2 different banks, Washington Mutual and Bank of America for a little over 4 years. I then went to work at Pioneer and Gambling Hall where I was an Accounting Auditor and took on several side positions before moving to Phoenix. While in Phoenix I worked at American Express for a little over 4 years, I was in customer service as handled payment issues, then went to the Determine Application Status Hotline (DASH) and was also the head of the HUB, before becoming a stay at home mom. Finally went back to work after 3 years, and started working for Southern Wine and Spirits as a Temp and then ended up at Origami Owl where I was in customer service, a training liaison for our new designers and then a Team Leader. I then ended up moving back to Needles and now I am currently working at Dr. Bruce Graff OD as a front desk agent. Everywhere I have worked I have learned something new and continue to everyday.
Dr. Bruce Graff Od
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Front Desk AgentDr. Bruce Graff Od Mar 2017 - PresentNeedles, CaFront Desk Clerk • Check patients in • Make sure all medical information is current and up to date.• Verify insurance information• Verify glasses when they arrive• Send glasses off to be completed. • Log and run payments
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Team LeadOrigami Owl Jan 2015 - May 2016Team Lead• Completed everyday reporting of stats• Able to resolve escalation calls quickly• In charge of ½ of our team of 7 to bring up their metrics/stats • Held Focus groups to pin point issues at hand to get corrected/fixed• Worked hand and hand with Managers and higher ups Training Liaisono Welcomed all new designer to Origami Owl o Able to schedule training sessions for new designers located in the US and Canada.o Was a supporter for our new designer’so Created Completing certificates.o Created Training templates and for those that were unable to complete a one on one training. o Completed training sessions with new hires of what our position did. Designer Care Associate• Complete emails after research • Answer calls from Designers and customers• Research orders• Place orders• Assist in correcting orders for the Jewelry Bars• Assist customers with completing orders and payments• Walk designers through their back office • Explain promos -
Customer Service LeadAmerican Express Apr 2007 - Jul 2011Phoenix, Arizona AreaCustomer Service Lead (May 2009-July 2011)• Key credit card applications into computer• Able to provide excellent customer service• Schedule monthly non-phone workflow for team• Special handling with retention requests that come in requesting copies of contracts, agreements, applications and statements• Demonstrate strong organizational skills• Demonstrates the ability to multitask• Train peers on non-phone functionsReconciliation Specialist (April 2007-May 2009) • PC Skills to include Word, Excel and Access• Excellent oral and written communication skills• Demonstrated strong analytical and problem-solving skills• Special handling of certain clients and special payment posting needs• Excellent relationship management and interpersonal skills reflected through interactions with all levels of management• Demonstrated ability to plan, execute and follow through on business plans to achieve results• Proven ability to build and sustain relationships with business partners
Heather Weber Education Details
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Business, Management, Marketing, And Related Support Services
Frequently Asked Questions about Heather Weber
What company does Heather Weber work for?
Heather Weber works for Dr. Bruce Graff Od
What is Heather Weber's role at the current company?
Heather Weber's current role is Work toward your dreams and never give up, because hard work and dedication will pay off in the end!.
What schools did Heather Weber attend?
Heather Weber attended Independence University.
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